Mountain Town Station Brewing Co. Improves Operations through Cultural Shift Acting on the Mantra of “The Web Makes us Faster for our Customers”

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Using the Digital Dining Dashboard Operational Solution, Managers Rejoice with More Effective Labor Scheduling and Reporting All in a Web-Based Package

Mountain Town Station Brewing Co. known for its award winning ribs, Mountain Town Salad and hand-crafted beers boasts of one of the most unique locations in the area - a converted railway station. Guests find it easy to enjoy a myriad of brews and foods in a uniquely spectacular setting. Decades ago Jim Holton saw the historic Mt. Pleasant Railroad Depot not just as a historic landmark, as most of us would, but a brewing company and steakhouse. His vision turned reality in 1995 when the theme of a Mountain Town Station was born. After years of operations, and doing things “their own way”, Holton had a cultural revelation about how to improve the guest experience and store operations.

“We were kind of mired down in paperwork. Any long-running operator will tell you that the constant excel spreadsheets will drown you. It got to a breaking point, when we adjusted our staffing to accommodate our plans for this year. We started looking for a more 21st century solution, and thankfully we discovered the Digital Dining Dashboard from Service Integrated Systems and WhenToManage,” said Holton. His team spent time researching alternative solutions, but found a POS-integrated labor scheduling and reporting package would fit the bill for changing the culture of the organization. “We wanted to be web-based and give our managers more tools and information to make good decisions. We also wanted to automate how we worked. It dawned on us that there is an easier way through the Digital Dining Dashboard,” continued Holton.

Mountain Town Station Brewing Co. is currently using the reporting and labor scheduling solution. Data polled from the POS system is sent to a secure web-based server for operational oversight and presented on a web-based dashboard. Moment by moment reporting is now available on any browser. The same goes for the labor scheduling solution. Now the company can control labor costs by setting limits for early clock in and clock out, and create the entire weekly/monthly schedule from a home office or from the road. “Jim was great to work with. When you have an operator coming to you saying, ‘we want to change our culture to be faster more efficient and collaborative’, you know you’re talking to a power-user. We implemented the solution to fit their needs, and will continue to enhance the offering with new features coming out this year,” said Walker Thompson, VP Sales and Marketing.

About WhenToManage
WhenToManage Restaurant Solutions was founded in 2005 to build simple web-based software for the restaurant and retail industry. We offer scalable solutions that simplify reporting, inventory management, employee scheduling, and guest relations, with an emphasis on connecting the people in an organization.

We help operators by giving them real-time, online reporting, monitoring, and alerts of their sales and labor data from their POS, but that's just the tip of the iceberg. We are passionate about helping our clients solve their problems, improve their operations, and increase their profitability. There are restaurant managers and corporate executives that spend a good amount of their time with tasks that computers should be doing. There is nothing more satisfying than giving someone part of their day back. For more information, visit our website:

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Walker Thompson
WhenToManage
(734) 418-8708
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