VSC Solutions Partners with VOIPFUTURE to Offer Unparalleled Voice Quality SLA

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VSC Solutions is pleased to announce our appointment as a reseller for VOIPFUTURE solutions in Asia-Pacific. The partnership with VOIPFUTURE enables VSC Solutions to incorporate a new tool for voice quality assurance that offers a real-time detailed picture of the quality of carried VoIP traffic. Additionally, the VOIPFUTURE tool provides a deep insight in the network performance to help pinpoint the probable causes of voice quality degradation in a network.

“Our partnership with VOIPFUTURE provides an exciting new tool in the total solutions provided by VSC. The ability to quantitatively evaluate voice quality in real-time and assign the media stream to the actual call enables unparalleled management of service level assurance for customers using VoIP services,” reported Benny Ng, VP of Business Development for VSC Solutions.

“The real-time call quality metrics support enhanced routing logic and right-sizing of your network resources. Accurate and timely traffic performance can help to reduce network utilization resulting in a CAPEX savings, while an overall improvement in voice quality contributes significantly to a positive customer experience and level of satisfaction,” stated YN Pong, CTO of VSC Solutions.

The VOIPFUTURE call correlation process matches VoIP signaling sessions with the media streams belonging to the session and essentially maps a subscriber ID to call quality. The patent pending correlation mechanism matches multiple media streams including those from early media; like ring tones or tariff announcements, codec changes and network address translation (NAT) impaired sources to the correct signaling session.

The resulting xDRs contain unmitigated information on the call quality on a per direction basis with a five (5) second granularity with full subscriber details - unrivaled in the VoIP monitoring/voice assurance market.

“Giving our customers the ability to group, filter, aggregate and compare call quality data was high on our agenda for the new release,” stated Michael Krueger, Head of Research and Development of VOIPFUTURE. He added “Our solution takes service assurance for NGN, IMS and LTE networks to a whole new level.”

The challenge of any voice quality SLA is to match voice media quality with phone numbers. Phone numbers, subscriber IDs, routes, destinations etc. are the focal points of service contracts. As voice media is transported independent from the signaling data, matching these data is not easy but crucial. Dr. Michael Wallbaum, Director of Product Marketing at VOIPFUTURE said, “Service providers in Asia-Pacific can now implement and enforce service level agreements on media quality in a very natural way. MOS and R-Factor per SIP trunk, customer or numbering plan entry now is just a click away.”

About the VOIPFUTURE Technology
The VOIPFUTURE system is designed to monitor the quality of voice services in IP networks. It consists of passive RTP monitoring probes and a central application manager platform with a data warehouse. The probes are typically deployed at network borders and connected to up to four links in a non-intrusive manner. The probes analyze all RTP streams in real-time and provide over 400 dedicated voice metrics for each 5 second segment of each stream. The analysis is based on a unique combination of packet flow analysis and deep packet inspection which allows determination of root causes and diagnostics data. All data is stored in VOIPFUTURE quality data records (QDR) and maintained by the application manager which post-processes the information and offers a graphical interface to the users.
The detailed QDR information provides the foundation for the integrated voice quality evaluation and troubleshooting technology. Applications of the VOIPFUTURE system include network performance and VoIP customer experience monitoring. The VOIPFUTURE solution enables communication service providers (CSPs) to detect and correlate impairments originating from network equipment or end user devices, providing a complete view of each call. This enables CSPs to offer premium voice services as well as to meet stringent voice SLAs and document their performance.

The carrier-grade solution offers leading real time analysis performance, with up to 42,000 simultaneously monitored calls per probe on up to four links. One Gigabit links can be monitored at full line rate; monitoring of 10 Gbit/s interfaces is also supported. The centralized application manager controls all probes and is capable of processing hundreds of millions of call minutes per day. Still, the VOIPFUTURE solution is cost-effective as it makes efficient use of standard servers with multi-CPU and multi-core architecture.

VOIPFUTURE delivers carrier-grade leading edge technology to monitor and analyze voice quality in IP networks. Target customers include carriers, large enterprises, managed service providers and NGN vendors. VOIPFUTURE’s innovative RTP Monitoring solution is characterized by high performance, precision and vendor independence. Flexible deployment options and open interfaces provide for various applications including VoIP troubleshooting, network optimization, inter-provider peering and customer SLA monitoring. VOIPFUTURE was founded as a Siemens spin-off in early 2007 in Hamburg, Germany and major investors are Hasso Plattner Ventures and KfW Bank.

Media Contact:
Sandra Vodene
Wendenstraße 4
20097 Hamburg
Tel: +49 40 688 900 130
Fax: +49 40 688 900 199

About VSC Solutions
VSC Solutions Company is the development arm of Virtual Switching Consultancy Limited (VSC). Founded in Hong Kong in 1999, VSC is a software engineering focused company specializing in telecommunications solutions. VSC is at the leading edge of the revolution in the telecom market. For over twelve (12) years, VSC has developed and delivered telecom and IP-based products that transform the telecommunications landscape. VSC provides solutions and guidance to TSOs ranging from Tier-1 and Tier-2 Carriers, External Telecommunications Services (ETS) Operations, and International Service Resellers (ISR) to large organizations.
Working closely with customers to give them a competitive edge, VSC has developed a reputation for successful and timely delivery of telecom solutions that meet demanding requirements in some of the most challenging markets around the world. To learn more about how VSC Solutions can help your company please visit http://www.vsc-solution.com.hk.

Media contact:
VSC Solutions Company
Mark Bradley
Tel: +852 2111-1028
Fax: +852 2111-0216

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