Door to Door Storage Expands Call Center After Record-Breaking Year

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Industry leader, Door to Door Storage, doubles size of its call center and expands sales and customer service support hours starting in April.

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In these economic times people are looking to make their dollar go further. Our customers report that the value of services provided by Door to Door exceeds the competition.

Door to Door Storage, Inc., an industry leader in portable storage and moving, recently announced that it will respond to strong growth in 2011 and projected growth in 2012, by doubling the size of its call center and expanding support hours starting in April.

According to the U.S. Census Bureau, one out of every eight Americans moved in 2010--nearly 38 million people. Young adults were identified as being the most mobile. Approximately 25 percent of adults between the ages of 20 to 29 relocated. This information comes on the heels of a record breaking year for long-distance moving at Door to Door™, a favorite choice among this demographic.

“In these economic times people are looking to make their dollar go further. Our customers report that the value of services provided by Door to Door exceeds the competition. Our customers rewarded Door to Door with their business which allowed us to surpass our revenue goals for 2011,” said Tracey Kelly, Senior Vice President of Sales and Marketing for Door to Door Storage®. “Last year we increased call center hours to meet the additional demand. Our customers told us they appreciated the ability to reach Door to Door after hours at their convenience. In our continuing strategy to improve customer experiences we are again expanding our call center hours and doubling our call center staff as we prepare for an even busier 2012 season.”

The new business hours take effect April 16, 2012. Already open seven days a week, customers will now be able speak with a moving and storage consultant Monday through Friday from 6:00 a.m. to 9:00 p.m., Saturday from 6:00 a.m. to 5:00 p.m., and Sunday from 9:00 a.m. to 5:00 p.m. (Pacific Time Zone).

These service upgrades build on many customer focused initiatives implemented by Door to Door in the prior year with the launch of a new website, a mobile site for enhanced accessibility, and social media campaigns that included a Facebook page and a blog. The company’s online innovations make it possible for customers to order moving services, storage services, add Door to Door’s best-in-class customer protection plan (CPP) and make payments—all from the convenience of a computer or mobile device.

Introducing portable, containerized storage in 1996, Door to Door revolutionized the self-storage industry. The company remains dedicated to helping individuals and families across the country manage life transitions that can include job relocations, staging/selling a home, remodeling, military moving/storage, or going away to school.

“Focusing on our customers is the key to our success. We continue to listen to their feedback and incorporate their suggestions into our day-to-day business practices,” said Kelly.

About Door to Door Storage, Inc.

Since 1996, Door to Door Storage, Inc. has helped people across the nation with their moving and storage needs. An industry pioneer, Door to Door was the first portable storage and moving company to provide customers with a convenient, secure and cost-effective alternative to traditional self-storage and household moving. Using an environmentally-friendly container design, Door to Door provides customers with a personalized experience for temporary or long-term moves.

Door to Door operates storage centers in more than 54 U.S. metropolitan markets and offers moving services in 36 states. The corporate headquarters is located in Kent, Washington. For more information, visit the company website at http://www.doortodoor.com

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Gaylee Duncan

Brian Brock
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