iService Powers Mann's Bait Customer Self-Service Portal

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iService now includes customizable self-service support portals that allow existing knowledge base content to be easily customized.

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"Providing customers with self-service features is not only convenient for customers but is a good business practice in general," said Scott Whitsitt, founder and CEO of One-to-One Service.com.

One-to-one service.com announced today that Mann's Bait Company launched a customer self-service website customized with the new iService scripting language knowledge base features. This self-service website leverages existing content from the Mann's Bait iService database, but presents it using a custom skin designed with iService forms and new scripting language commands.

"Providing customers with self-service features is not only convenient for customers but is a good business practice in general," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "The latest release of iService allows our clients to completely customize the self-help experience for their customers, yet continue to use a the standard iService interface for creating and managing content."

The iService Scripting Language (ISL) is a core component of the iService Customer Interaction solution and allows business analysts and non-programmers to take advantage of the full iService service oriented architecture. The ISL contains a variety of commands and actions that leverage these web services to perform functions such as create interactions, send emails, and now can generate customizable support portals from content in the iService database.

About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

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Scott Whitsitt

Joe Nuval