Communications Technology Webcast: ‘Maximizing Profitability through Optimum Customer Experience & Operational Excellence,’ Sponsored by NetCracker

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Complimentary 60-minute Webcast to be held on April 26, 2012, at 11:00 AM EST.

“When new technologies or changes in the marketplace allow cable operators to increase revenue or cut costs, those options need to be explored closely,” Debra Baker, editor, Communications Technology magazine.

On Thursday, April 26, 2012, 'Communications Technology' will present a Webcast focusing on how cable operators can leverage profits through optimum customer experience and operational excellence. The Webcast scheduled from 11 a.m. to 12 p.m. EST, is sponsored by NetCracker and will feature two speakers: Joanna Larivee, senior marketing director at NetCracker, and Sanjay Mewada, vice president/Strategy at NetCracker.

To learn more about 'Communications Technology's ‘Maximizing Profitability through Optimum Customer Experience & Operational Excellence’ Webcast, visit:

Cable operators face a dual challenge: finding ways to maximize revenue while driving costs out of operations. This 'Communications Technology' Webcast draws upon case studies from cable operators around the world who have addressed these challenges, successfully. NetCracker speakers will provide insight on how operators have maximized profitability by creating compelling multi-channel experiences, as well as ways operators have increased customer retention and profitability through cutting-edge Service Quality Management (SQM). Speakers also will present strategies on how cable operators can reduce costs using techniques such as automating service orders and optimizing infrastructure. For registration details, click here:

Attendees will learn:

  • Best practices for delivering an end-to-end, multichannel experience
  • How to successfully compete in the business segment by delivering best-in-class service
  • Strategies to maximize assets by managing network and IT from a single platform
  • Ways to drive efficiency by building transparency between the customer, service and network domains
  • And much, much more

“Maximizing profitability is a natural concern for all cable operators. When new technologies or changes in the marketplace allow a business owner to increase revenue or cut costs, those options need to be explored closely,” commented Debra Baker, moderator and editor of 'Communications Technology magazine'.

About NetCracker
NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of Telecom Operations and Management Systems to Communications Service Providers worldwide.

About 'Communications Technology'
'Communications Technology,' part of Access Intelligence's Cable Group, is the industry's most trusted and reliable source of information on broadband technology trends, strategies, implementations and best practices. The 'Communications Technology' team also produces 'CT Reports,' 'CT's Tech Guides,' 'NCTC Technology Edge' and other custom publications; it maintains a vibrant Web presence at; and it presents a full schedule of topical Web events. Access Intelligence's Cable Group also publishes 'CableFAX Daily' and 'CableFAX Magazine.'


Press Contact
Debra Baker

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Barbara Bauer