Help Desk Software Provider iSupport Software Celebrates 20th Anniversary with Version 11 Release of Service Desk Application

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iSupport Introduces Social Client

Marking our twentieth year in business with a release of this significance is exciting for us as a company.

Help desk software provider iSupport Software celebrated their 20th year in business on Monday by announcing Version 11 of their service desk application.

“Marking our twentieth year in business with a release of this significance is exciting for us as a company,” said Daren Nelson, founder and CEO of iSupport. iSupport Software is the oldest continually operating provider of on-premise help desk and service desk solutions.

“The iSupport Social Client is a complete redevelopment of our end user support portal and the biggest conceptual change in how support is delivered since the early days of our collaborative support solutions,” commented Nelson. ”What we have developed is an experience that will be familiar to hundreds of millions of users and infinitely configurable to each customer’s taste.”

Social media concepts have been interwoven throughout the product to increase the adoption rate among users, a critical factor in decreasing support costs and increasing customer satisfaction. “We have taken great strides to integrate with the products people use in their daily life. Twitter®, Facebook®, and SMS messaging are just a few of the services that weighed heavily in our minds as we developed this product,” Nelson continued.

“In addition to making functions more familiar, we made the product significantly more flexible by expanding our Rules Engine and redesigning our configuration interface. Our goal has always been to deliver a powerful, easy to install, easy to configure and customize, and easy to use help desk solution that is targeted to the mid-market,” commented Daren. “I think we have demonstrated our ability to execute that vision better then ever with Version 11.”

iSupport Software is the oldest, privately owned, continually operating company in the help desk/customer support space. With up to three upgrade releases per year, iSupport is also one the most actively developed products on the market. Support organizations looking for a vendor with stability and focus that comes from a company that has remained under the same ownership for nearly two decades have a clear choice in considering the move to iSupport.

For more information on iSupport products, go to or call iSupport Software at 1-888-494-7638.

About iSupport Software
Beginning in 1992 as GWI Software, iSupport Software has provided help desk and customer support solutions that are used by hundreds of thousands of users worldwide. From the IT help desk application designed by company founder and CEO Daren Nelson in 1994 to the iSupport Software rebrand in 2010, the company has continually leveraged its large client base for R&D and has quickly become the go-to application of many major universities, as eCampus News listed in its 2012 Readers Choice Awards.

iSupport® is a registered trademark of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

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Ryan Terrell
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