Freedom Cigarettes the UK’s top electric cigarette brand is changing to a tracked mail service as their incumbant shipping company is failing to deliver packages

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Freedom Cigarettes the UK’s premier brand of electric cigarettes is switching from its standard first class postal service to tracked delivery as too many packages are being lost in the post

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The tracked mail option is the perfect solution for our business to ensure we don’t lose money and our customers can get their electric cigarettes without having to wait

The last year has seen this Freedom Cigarettes go from strength to strength as more smokers are switching to their brand of electric cigarettes. Recently Freedom Cigarettes have experienced a spate of packages that have not made it to their customers through their shipper's 1st class delivery service. Before the 4th of January 2012, business customers using the this 1st class service could claim against lost or stolen packages. Now there is no compensation, and the liability rests with the Sender. This change in their shipper's terms and conditions has cost Freedom Cigarettes in excess of one thousand pounds in the past month alone. Freedom has been evaluating different postal services which firstly offer compensation and secondly prove receipt of delivery.

“We have been delighted by the uptake of our electric cigarettes over the last year. As a result of our increasing success, we have been sending more and more post out by this 1st class post method. In the past couple of months we have experienced a much larger amount go missing, which is not acceptable as we now cannot claim for these items. This sort of loss for any business regardless of how well it’s doing is not something that can be ignored. It also means that our customers are not receiving their products on time. The tracked mail option is the perfect solution for our business to ensure we don’t lose money and our customers can get their electric cigarettes without having to wait,” commented Richard Power of Freedom Cigarettes.

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Richard Power

Richard Power
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