Multi-Channel Virtual Conference Over 900 Attendees from 25 Countries

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More than 900 contact center managers and high level executives from around the world came together at the 2nd Multi-Channel Virtual Conference, which drew registrants from the United States, the United Arab Emirates, South Africa, Israel, Spain, and China.

More than 900 contact center managers and high level executives from around the world came together at the 2nd Multi-Channel Virtual Conference, which drew registrants from the United States, the United Arab Emirates, South Africa, Israel, Spain, and China.

The state-of-the-art virtual conference, held March 21-22, brought together contact center executives worldwide to exchange ideas with peers and learn from the experts about the major challenges faced by customer care professionals in managing social media, chat, Web, phone, text, and email.

Industry experts on the integration of multiple channels offered unique insights, answered questions and provided a wealth of ideas. Don Van Doren and Elaine Cascio, Vanguard Commutations, delivered the keynote speech focusing on how to meet the multi-channel customer on their terms.

Sheryl Kingstone, Yankee Group, and industry analyst Dr. Natalie Petouhoff, were joined by a host of sponsors including Aspect, Avaya, AVOKE/Raytheon BBN Technologies, [24]7, Enghouse Interactive, Empirix, NICE, Oracle/RightNow, VoltDelta and UTOPY.

“Scheduled sessions at my desktop allowed me to participate in a conference that would never have been funded.” Jason K.    

Key presentations focused on mobile care, the social media blueprint, unifying the voice of the customer across all channels, the power of collaboration, and unifying the voice of the customer.
The conference exhibit hall offered information about leading products and solutions. Attendees were able to download free whitepapers, articles, and watch demos. The exhibitors in the exhibition hall recorded thousands of document downloads.

Attendees learned what others were doing in their contact centers, chatted with colleagues, posed questions to presenters, and offered their own insights in the online networking room.
As with all CRMXchange Contact Center virtual events, this conference was fully interactive; and businesses could invite all customer-care professionals within an organization to participate—a benefit that would be unrealistic to achieve for an on-site conference. All sessions were recorded and available on demand for 14 days following the conference, giving those who were unable to attend the opportunity to view the missed sessions.

Up next—on June 12th—CRMXchange will present a virtual conference focusing on Best Practices in Quality Assurance and Speech Analytics. http://www.eCRMevents.com is the virtual conference platform of CRMXchange, which has been a leading source of information and ideas for contact center managers and executives for more than a decade.

Contact Sheri Greehaus for more information at (201) 505-1743 or info@crmxchange.com

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Sheri Greenhaus
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