QCSS Inc., a Chicago-Based Call Center and Telemarketing Firm, Announces New 100+ Seat Smart-Center, Opening Early Summer 2012

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Quality Customer Service & Sales, located in Buffalo Grove Illinois, will be opening up an additional center that will not only improve the capabilities of the companies, but will generate over a 100 local jobs in the Northwest Suburbs of Chicago.

New Smart Center

The new smart center will offer more internet-based tools and capabilities, creating a more robust solution for their clients.

The expansion, currently under development, is located in Deer Park, IL (a mere 15-minute commute from the current Buffalo Grove central office). The 9,000 square foot space will offer the opportunity to create an additional 100+ seats for QCSS.

"We‘ve been steadily expanding for several years now, and it‘s time for us to add a substantial amount of seats to have the ability to handle larger accounts and offer our clients more flexibility," said Catherine Karabetsos, CEO of QCSS. "We‘re also very passionate about job creation—which will be a crucial piece of this new center."

The call center and telemarketing firm has been serving companies all over the country for the past 21 years. As the need for online support continues to grow (live web chat & email response), QCSS is looking to create a comprehensive solution for businesses. The new smart center will offer more internet-based tools and capabilities, creating a more robust solution for their clients. The adaptation of digital channels is predicted to save response time and improve overall efficiency.

"Our central focus at the firm has always been to give our customers the best service experience. We have outgrown our space - and the new facility will be the perfect opportunity to upgrade our systems, providing our customers more integrated solutions," claims Marketing Director, Eugene Borisov.

The new office will also align perfectly with the job coalition QCSS is involved in. As a member of Jobs4America, the company pledges to hire approximately 200 new employees over the course of the next 2 years, 10% of which are targeted to be servicemen/women and their families.

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Karin Hall
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