These quick response times have given Isaac Heating the ability to provide the best possible service to their customers.
Scottsdale, AZ (PRWEB) April 10, 2012
GPS Insight, a leading technology provider of GPS fleet tracking solutions for commercial and government fleets, announced today that their customer, Isaac Heating & Air Conditioning, has increased dispatch efficiency and decreased down time for repairs.
Prior to implementing GPS tracking, Isaac Heating used zip codes to dispatch drivers to calls, only to find out that in many cases, technicians that were out of the zip code were actually closer. Since implementing the GPS Insight Fleet Tracking Solution, Isaac Heating has significantly decreased their response times to customer calls. Since dispatchers are able to track the actual location of all technicians, they are able to send someone to a location faster, reducing travel time by approximately 12%. These quick response times have given Isaac Heating the ability to provide the best possible service to their customers.
Isaac Heating is also proactive with their fleet maintenance. They have diagnostic devices that plug into the engine computer, notifying management when the vehicle needs a repair or service. Eric Knaak, VP of Service/Fleet Manager for Isaac Heating said, “With this information, we are able to notify the shop of the necessary repairs before the service van comes in, allowing the vehicle to be back on the road sooner.”
Knaack concluded by stating, “GPS Insight has proven to be invaluable for Isaac Heating in addressing these issues and many others that have come up over the years.”
Read the entire Case Study for the full story.
About GPS Insight:
GPS Insight is a leading supplier of reliable GPS tracking, navigation, and messaging technology for fleet-based customers. They utilize high quality GPS hardware and add the technology, customization and enhancements which fleet-based companies demand. Using the GPS Insight solution, companies realize a significant increase in efficiency, and gain insight into all aspects of their fleet operations. Current location, unlimited history, Garmin integration, engine diagnostics, routing, reports, alerts, and messaging all combine to provide the ideal platform for fleet-based companies. GPS Insight provides highly flexible solutions, which include a wide range of customized reports, alerts, and other features that can be tailored to meet specific customer requirements and ensure maximum return on investment.