Tru-Markets Unveils the First Customer Bill of Rights for the Surplus and Salvage Industry

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A New Standard of Customer Service for Online Surplus Equipment and Commercial Salvage Marketplaces

Tru-Markets Customer Bill of Rights

With the Customer Bill of Rights, Tru-Markets’ customers know both what to expect from us and what to expect if we fall short of the standard.

Tru-Markets, an online marketplace for surplus and salvage, announced today the auction industry’s first bill of rights for buyers and sellers. Designed to raise the standard of service in the industry, the Customer Bill of Rights establishes clear expectations for customer service and responsible business practices. The Customer Bill of Rights is centered on Tru-Markets’ core values and principles: accountability, honesty, transparency, urgency, safety, and guaranteed service. Increasingly, investment recovery experts, claims handlers, and buyers rely on online marketplaces to buy and sell surplus equipment and commercial salvage. Customers deserve the assurance that the Tru-Market's marketplace is safe, ethical, and accountable.

"Setting the right expectations and honoring our promises are two of the most important factors that drive customer satisfaction in this business. With the Customer Bill of Rights, Tru-Markets’ customers know both what to expect from us and what to expect if we fall short of the standard,” said Chad Farrell, Managing Partner.

Founded on the vision of delivering the highest level of service in the industry, Tru-Markets' publication of the Customer Bill of Rights reaffirms its commitment to outstanding service and responsible business. The Customer Bill of Rights follows the recent launch of the Tru-Guarantee, an unprecedented service guarantee for sellers using auction services. The exclusive Tru-Guarantee program provides sellers with a level of assurance that is unmatched in the industry.

About Tru-Markets
Tru-Markets is an online marketplace for buyers and sellers of energy equipment, heavy equipment, and commercial salvage, founded on the vision of delivering the highest level of service in the industry. The company is based in Houston, TX, and focuses on the capital asset divestment needs of Fortune 500 Companies and Major Insurance Underwriters. The company acts as a salvor for insurance salvage which includes the salvage sale of goods for marine claims, cargo claims, and property claims via salvage auctions. In addition, Tru-Markets specializes in investment recovery and surplus auctions for surplus energy equipment. Each sale of surplus energy equipment through Tru-Markets is managed by one of the most respected experts in the industry.

For more information, or to schedule an interview with Chad Farrell, please contact JD Daunt at (855) 879-8786 ext. 700 or email jdaunt(at)tru-markets(dot)com. For general information, please visit http://www.tru-markets.com.

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JD Daunt
Tru-Markets
(855) 879-8786 700
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