Velaro Unveils Cloud-Based Live Chat Operator Console

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Enhanced Control Panel Application with New Web Agent Provides Enhanced Flexibility and Increased Efficiencies

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“By augmenting our longtime cloud-based Control Panel application with the new Web Agent offering, call center professionals can now be more efficient and effective in their use of our live chat software,” said Jeff Mason, VP of Marketing, Velaro.

Velaro, the multi-award winning live chat software-as-a service (SaaS) provider for contact center and sales and marketing customers, today announced the launch of its cloud-based operator console that provides users with enhanced flexibility and increased efficiencies.

With the simplicity of instant product updates common to a cloud-based framework, the new Velaro cloud-based Web Agent provides users with the same core features, such as Proactive Chat, Advanced Routing and Workflow, Enterprise Security and Industry Leading Reporting, and much more.

“By augmenting our longtime cloud-based Control Panel application with the new Web Agent offering, call center professionals can now be more efficient and effective in their use of our live chat software,” said Jeff Mason, Vice President of Marketing, Velaro. “All businesses need is their browser and they are able to use a highly robust live chat offering that expands customer satisfaction and increases revenue growth.”

Several customers have beta tested the new cloud-based offering including Arizona State University and Various Things Live.

“As a large university, it is critical we have the most efficient method to receive updates and do reporting – we cannot afford to lose time in our environment,” said Tamara Popovich, Associate Director, Student Services at Arizona State University. “Velaro’s new cloud-based console allows us to remotely receive instant updates and help our students, alumni and donors get the answers they need as quickly as possible.”

“We were extremely pleased with Velaro’s cloud-based web agent,” said Josh Kahle at Various Things Live. “As a company that is on the cutting-edge of digital media, being able to remotely access the cloud is a huge advantage for us, and the new web agent does not disappoint, but shines.”

Velaro’s live chat service is fully operable in all modern browsers, as well as provides a platform for Mac and Linux operating systems.

About Velaro
Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro won independently rated live chat awards in '05, '06, '08, '09, '10 and 2011. With 99.98% uptime guaranteed, companies currently benefiting from Velaro's solutions include Dell, Pfizer, GM, LG Electronics, Blue Cross Blue Shield, HTC, Lillian Vernon, MarketStar, and Experian. Visit http://www.velaro.com for more information.

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Matt Langan
L&R Communications
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