When you truly understand the business context of an IT incident, you can figure out when and how to address it, Rob Doucette, Savision’s CTO
(PRWEB) April 13, 2012
Savision, the market leader in solutions for Microsoft's System Center, has enhanced their Live Maps product to be fully integrated with Microsoft Service Manager and Bing Maps.
“These enhancements are designed to make sure that companies identify and prioritize IT problems as quickly as possible,” Stefanie Richheimer, CEO of Savision said. “You'll understand which problems will have the most impact on your business, so you can allocate your resources most effectively.”
Live Maps is designed to show IT problems in the context of your business and identify the resources that are closest to the problem, through easy to understand diagrams, maps and dashboards. IT departments won't waste time guessing where the problem is and wondering what resources would be best used to solve the problem, which saves time and allows issues to be detected and resolved before users notice that a problem exists.
There are two distinct advantages to the new Live Maps integration with Microsoft Service Manager: Clients will automatically be provided with the business context for all of their IT incidents, and the auto-discovery features of Live Maps ensure maintenance-free business service management.
“When you truly understand the business context of an IT incident, you can figure out when and how to address it,” Rob Doucette, Savision’s CTO said. “Some problems can have a far larger impact on your business than others and need to become top priorities. Others have less of an impact and can be handled later.”
The new Live Maps integration with Bing Maps means a customer is aware of the location of all IT assets right down to their current street address. Live Maps will even allow tracking of IT assets in real time as they travel – no matter where they are in the world.
“Figuring out where your assets are at any given time can be crucial when an IT problem occurs,” Douwe van de Voort, Savision’s Business Strategist said. “When you can track your assets in real time and see exactly where they are, you know who is going to be able to address the problem in the most effective way.”
“When there is an issue we can then drill down into the maps as far as needed to find the issue and seek answers from our knowledge base to engage the issue in a timely fashion,” said Ryan Durbin, Network Admin at Woodforest National Bank.
Savision said that these enhancements are part of an overall strategy to upgrade their products constantly to deliver the greatest value to the end user. In addition to these enhancements, the company recently upgraded their Vital Signs product line to help companies most effectively manage their Microsoft Private Cloud. When deployed together with Live Maps, customers get a highly effective integrated solution for managing their Microsoft Private Cloud.
Savision is an international company with over 500 customers around the globe. Their products and services accelerate the time to resolution of IT problems by helping companies identify prioritize, diagnose and fix issues – often before end users even notice an interruption. Founded in 2006, Savision is headquartered in the Netherlands and has offices in New York and Ontario. Savision’s founders and executives bring years of enterprise systems and application management experience from large IT service companies.