Supernova Performance from Newcastle Permanent

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Newcastle Permanent Building Society has achieved a stellar performance receiving twenty 5-star ratings for its home loans by CANSTAR, one of Australia’s leading financial research firms.

Newcastle Permanent Home Loans

Newcastle Permanent Home Loans

This success is good news for our members who enjoy the benefit of our superior quality and value for money home loans.

Newcastle Permanent Building Society has achieved a stellar performance receiving twenty 5-star ratings for its home loans by CANSTAR, one of Australia’s leading financial research firms.

Newcastle Permanent CEO Terry Millett said the Newcastle Permanent now has more CANSTAR 5-star rated home loans than any bank, building society or credit union in Australia including all the major banks.

“CANSTAR analyses more than 1,900 home loans from financial institutions around Australia taking into consideration the interest rate, fees and features of each loan. Only the home loans in the top five-ten per cent receive a 5-star rating,” Mr Millett said.

“This success is good news for our members who enjoy the benefit of our superior quality and value for money home loans."

“Our strong result was achieved while 48 fixed rate products from other financial institutions lost their five star rating."

“We will continue to work hard to ensure our home loan products continue to be recognised as among the best in the industry,” Mr Millett said.

Newcastle Permanent’s chart topping performance with its 5-star rated home loans follows the recent announcement from Roy Morgan, which named Newcastle Permanent “Building Society of the Year” for customer service, and the Australian Home Lender of the Year award from Financial Review’s Smart Investor magazine.

Newcastle Permanent Building Society – Company Backgrounder

Established 109 years ago and like the major banks operates under the supervision of the Australian Prudential Regulation Authority (APRA) and is regulated under the Banking Act 1959 of the Commonwealth of Australia.

A mutual financial services organisation without any shareholders. Profits are retained to deliver higher quality, multi-award winning products, more competitive interest rates and lower fees for our members.

Australia’s largest building society and financially the strongest in terms of net assets.

Total assets of more than $7.5 billion.

Conveniently located branches in Sydney, Newcastle and the Hunter, Central Coast, Mid North Coast, New England and Northern Rivers regions of NSW.

Highly professional and experienced teams of mobile home lenders, financial planners and business relationship managers.

Australia-wide network of nearly 3,000 ATMs* and highly secure Phone and Internet Banking services.

*Includes the network of ATMs operated by Westpac Banking Corporation, Bank of Melbourne, St.George Bank Limited and BankSA but excluding St. George or BankSA branded ATMs located in BP Service Stations.

Multi-award winning product range including:

-> More than 10 Cannex five star rated products including five for our two most popular, multi-award winning home loans, Real Deal and Premium Plus

-> Home Lender of the Year 2011 and 2009, Financial Review, Smart Investor Blue Ribbon Awards

-> Building Society of the Year 2011, 2009 and 2008, Financial Review, Smart Investor Blue Ribbon Awards

-> Gold media for Best Line of Credit and a Bronze medal for the Standard Variable Premium Plus Package 2011, Your Mortgage Magazine (Credit Unions & Building Societies category)

-> Cheapest Home Loan Package Best of the Best Awards Money Magazine 2012 and 2011 and Cheapest Flexible Home Loan (Non-bank category) Best of the Best Awards Money Magazine 2011

-> National Call Centre of the Year 2011, Australian Teleservices Association Call Centre of the Year Awards

-> Gold medal Best Credit Union/Building Society Savings Accounts, Your Money Magazine 2011

Member satisfaction rating of 94% in the recent independent member survey (Source: AMR 2011).

Newcastle Permanent has a big heart and is passionate about supporting the local communities we serve, providing significant support through a wide range of community-based initiatives and sponsorships including junior sports, education and surf lifesaving.

Newcastle Permanent Charitable Foundation also plays a major role in giving back to the community by improving the lives of thousands of people in regional NSW in areas of health, the environment, community support, culture and youth development:

-> Formed in 2004 to celebrate the 100th anniversary of Newcastle Permanent and so far has supported more than 210 community projects with grants totalling in excess of $7.3 million

Our members and the well-being of their communities are at the heart of everything Newcastle Permanent does.

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Brett Lavaring
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