"Micah Solomon's insights and experiences in building highly effective customer service strategies will truly resonate with attendees,” says Greg Pesik, president and CEO of Passkey.
Waltham, MA (PRWEB) April 17, 2012
In the world of hospitality, the ability to anticipate what customers want, before they ask for it, can be a true competitive advantage. Moreover, the key to building customer service that is profitable is to utilize the right mix of technology and people to create peak customer experiences, without being overly intrusive.
An expert on bridging the technology and customer service gap, Micah Solomon, will deliver the keynote address at the 2012 Passkey Housing Forum (“PHF ’12”) slated for May 15-17, 2012 at the Hilton Austin. As a customer service strategist, entrepreneur and best-selling author, Solomon will share his techniques and secrets behind excellence in hospitality and customer relations.
PHF ’12 is a unique event, uniting a collective group of industry thought leaders and experts from the hotel, destination and meeting planner communities. As the industry’s only event dedicated to group housing, the forum offers multiple tracks comprised of industry discussions, real-life case studies, hands-on product sessions, various networking events and a sneak peak at the latest technology solutions from Passkey.
Micah Solomon, whom The Financial Post calls a “New Guru of Customer Service Excellence,” will educate attendees on his bottom-line friendly strategies for improving customer service and building guest loyalty by transforming everyday transactions into collaborative interactions. Solomon draws on lessons from inside and outside the hospitality industry – from The Ritz-Carlton and Apple Computer, to Operation Smile and Google – including many experiences from his own business-building background. Solomon’s unusually visual and memorable presentation style will provide attendees with ways to strengthen their bond with the guests they are serving.
“We are giving PHF ’12 attendees the opportunity to learn first-hand how to turn their customer service into a competitive advantage, while keeping the technology edge. Micah Solomon's insights and experiences in building highly effective customer service strategies will truly resonate with attendees,” says Greg Pesik, president and CEO of Passkey.
Passkey (http://www.passkey.com) is the travel industry's de-facto standard hotel booking technology for meetings and events. The Company's cloud-based platform, GroupMAX, is used by thousands of hotels, destinations and meeting planners worldwide to manage the hotel accommodation process for events of every size. At the heart of GroupMAX is the ability for clients to offer event-specific web/mobile booking sites for event attendees to book their hotel rooms online while enjoying multiple stay and upgrade options. With offices in the US, the UK and Singapore, the Passkey global network now includes over 90% of major US and UK Convention and Visitors Bureaus, as well as a wide range of hotels, casinos, resorts, meeting planners, corporations and meeting management companies.
For more information on PHF '12, visit http://www.passkey.com/phf12 or email phf12(at)passkey(dot)com.
About Micah Solomon:
Micah Solomon, a sought-after keynote speaker and adviser to corporations and professional organizations, is a customer service speaker and customer loyalty consultant, business leader and #1 bestselling author. He has been named by The Financial Post a “New Guru of Customer Service Excellence.” He specializes in creating exceptional customer service while keeping an unblinking eye on bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, Washington Post, CNBC.com, etc. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah Solomon has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and CBS television programming. Solomon offers information and free resources at http://www.customerserviceguru.com and is the founder and “Dean” of the online resource, “College of the Customer.”
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com http://www.micahsolomon.com or (484)343-5881