Whether the health care industry likes it or not, it is a service industry. That's the patient perception, and perceptions come with expectations,
Nashville, TN (PRWEB) April 17, 2012
Today InQuicker announced an expansion of its innovative health IT solution - an online ER and urgent care waiting room - to 118 medical facilities in 21 states. By visiting the InQuicker website (http://www.inquicker.com), emergency room and urgent care visitors can hold their places online while waiting from the comfort of home. Unlike basic wait time displays, InQuicker provides its users with projected treatment times so they can arrive and be promptly seen by a health care professional.
“Whether the health care industry likes it or not, it is a service industry. That's the patient perception, and perceptions come with expectations,” said InQuicker co-founder and CEO Michael Brody-Waite. “As the nation’s first health IT company to offer online ER waiting, we're committed to expanding in a way that continues to raise the bar for patient satisfaction and drives unprecedented value to providers."
Since 2009, InQuicker has rapidly increased its presence from 3 sites to its current total of 118 emergency rooms and urgent care centers. Several health systems are offering InQuicker to patients as a means of improving patient satisfaction, optimizing staff efficiency, retaining patients in-network, or simply standing out in an industry that has turned its focus on the emergency room as the front door to the health system.
In addition to the convenience of waiting from home, InQuicker users are provided with real-time notifications by phone call and email in the event of a delay at the medical facility. Company survey results have indicated that four out of five patients would choose a facility offering InQuicker over one that does not offer the service.
Tyler Kiley, InQuicker co-founder and CTO, created InQuicker in 2006 after experiencing the frustration caused by traditional ER visits for minor medical needs - a lack of clear expectations, inadequate communication between provider and patient, and lengthy waits in often uncomfortable spaces.
“We created InQuicker as a solution that we, as patients, wanted for ourselves and our loved ones. From conception to execution, we collaborated with emergency care professionals to create a service that delivers just as much value for the provider as it does for the patient,” said Kiley. “Evidence of our positive impacts on LWBS rates and length of stay is increasing as quickly as our partners’ patient satisfaction rates.”
The InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening medical condition, in addition to a review of a user’s symptoms by a health care professional at the facility level. Those indicating a life-threatening medical condition are prompted to dial 911 or go immediately to the nearest emergency room.
For more information about InQuicker, visit http://www.inquicker.com/about
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InQuicker, founded in 2006 and based in Nashville, Tennessee, is the nation’s first health IT company to offer an online waiting room for ER and urgent care clinic visitors. With InQuicker, emergency room and urgent care visitors can hold their places online while waiting from the comfort of home. Unlike basic wait time displays, InQuicker provides its users with projected treatment times so they can arrive and be promptly seen by a health care professional.
InQuicker is currently partnered with 118 medical facilities in metropolitan areas nationwide, including Atlanta, Austin, Birmingham, Chicago, Denver, Hartford, Los Angeles, Memphis, Miami, Oklahoma City, Palm Beach, Philadelphia, San Francisco, and St. Louis.
(877) 221-7981 x4
chris (at) inquicker (dot) com