DispatchTrack adds Automated Pre-Call Capability

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One of the tedious, time-consuming and unavoidable tasks in furniture and appliance delivery organizations is to make phone calls to every single customer to confirm the schedule before they load up the truck. DispatchTrack now gives the ability to perform this task in just fraction of the time with its Automated Pre-call capability.

DispatchTrack - http://www.dispatchtrack.com - the software provider for furniture & appliance delivery organizations, announced the addition of its newest feature – Automated Pre-Call. Using this feature, route planners are able to start automated calls to all customers on a route with the click of a button. The system will then deliver a customized message to the customer and return back detailed status of the call.

In a delivery organization, getting schedule confirmation from customers is very important in order to avoid wasted trips. But making these calls manually is tedious and time consuming. With this Automated Pre-Call ability, route planners are able to get this confirmation very quickly and accurately for all deliveries on all of their routes.

Wade Young, the Delivery Administrator at Turner’s Fine Furniture says,“The Automated Pre-Call feature has been a great benefit to us here at Turner’s Furniture. A job that used to take two people over an hour is now taking about a quarter of that time. We find that we can take longer to get the delivery day perfectly routed before we call our customers as we are no longer concerned with how much overtime will be used to make the calls. I highly recommend this feature! ”

DispatchTrack is designed to manage furniture & appliance delivery and technician support operations. It utilizes an Android mobile platform for people in the field and a Web-based application for office managers to oversee field operations.

Key features include GPS tracking, optimized routing and time window calculations. It also can capture job pictures, job notes and customer signatures in real time, and has a delivery status tracking widget.

"In a delivery logistics organization there are so many details that the dispatchers and route planners need to think about. Our goal is to help them with tools that will allow them to plan and monitor very efficiently and hence help you to provide better customer service," said Satish Natarajan, CEO of DispatchTrack.

The software integrates with most existing point-of-sale systems, including Tyler Soft, Red Prairie, ProfitSystems, Storis, Furniture Wizard, FurnServ and FROG.

DispatchTrack partners with National Home Furnishings Association, Nationwide Marketing Group, Furniture First and Western Home Furnishings Association.

More information about DispatchTrack can be found at http://www.dispatchtrack.com or call 1-866-437-3573.

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