Ruby Receptionists Calls EthoSource for Used Office Furniture

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When Ruby Receptionists in Portland, Oregon needed used office furniture, they looked online and found EthoSource, a used office furniture specialist based in Pennsylvania.

When Ruby Receptionists in Portland, Oregon needed used office furniture, they looked online and found EthoSource, a used office furniture specialist based in Pennsylvania. EthoSource met their needs on that first project with sixteen refurbished cubicles. “We got really good quality at a great price,” says founder Jill Nelson. “We kept growing and we kept calling EthoSource!”

The company has four Core Values that all workers live by: “Foster Happiness,” “Practice WOWism,” “Create Community,” and “Innovate.” This dedicated and enthusiastic company culture has paid off for Ruby, allowing them to rank as one of the fastest-growing companies in Oregon for four consecutive years.

EthoSource is across the country from Ruby Receptionists, with a three-hour time difference, but EthoSource is just as committed to customer service as Ruby Receptionists. Callers to EthoSource always reach someone who makes every effort to help meet the customer’s needs. This isn’t just a superficial similarity: EthoSource was able to provide Ruby Receptionists with just the right products at the right time, in spite of the distance. They’ve been able to communicate efficiently and well with Ruby Receptionists, so the designers at EthoSource were able to design configurations that really work for Ruby Receptionists.

“Ruby Receptionists work closely together,” says Nelson, but since the receptionists are answering phones, “they need protection from sound.” The solution is refurbished cubicles with glass to maintain an open feeling while providing the necessary privacy.

The cubicles are also designed to provide a comfortable and welcoming workspace for the virtual receptionists. Ruby Receptionists has been named one of the "100 Best Companies to Work for in Oregon” for the past three years, and EthoSource helps make each receptionist’s workspace a pleasant environment. Each roomy cubicle has ample storage space above and below the work surface, and many also are designed for visitors so that a guest can join the receptionist. “They provide a great team workspace,” Nelson points out.

As Ruby Receptionists grows, their needs for furnishings have changed. They continue to prefer the sturdy refurbished cubicles which are a specialty of EthoSource. “We’ve reconfigured them multiple times,” Nelson explains. “EthoSource provides the drawings and instructions.” Because of the clarity of the design, Ruby Receptionists can successfully use local movers to help with installations.

“They have a really good understanding of their products,” says Nelson of EthoSource. “They’re great to work with and have really helped us be nimble as we grow.”

The cost savings and the fact that the cubicles are recycled are benefits as well, Nelson remarks. EthoSource refurbishes top of the line Herman Miller office cubicles, reusing the sturdy steel structure and adding new or recycled materials. “Our cubicles have the benefits and quality of new product,” explains Mark Miller of EthoSource. “Without the cost and carbon footprint.”

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