Raleigh, NC (PRWEB) April 19, 2012
The North Carolina Consumers Council (NCCC), a non-profit consumer advocacy organization that has been protecting consumers and representing their interests in North Carolina and beyond since 1968, has officially petitioned the National Highway Safety Administration (NHTSA) for a defect investigation of alleged oil cooler failures in several Nissan vehicles.
NCCC has received hundreds of complaints from consumers regarding sudden, catastrophic transmission failures in the 2005 to 2010 Nissan Pathfinder, Frontier, and Xterra due to a failed transmission oil cooler located in the radiator. They report a complete loss of motive power with no warning signs that results in a need to tow the vehicle.
“Unfortunately this problem does not appear to be isolated, with complaints continuing to flood in nation-wide,” says NCCC Vice President Brian Reitter. “By petitioning NHTSA, we hope to help convince the Nissan Corporation to do the right thing: finally remedy the situation and compensate all affected consumers for their losses as a result of this apparent defect. Nissan has issued an extended warranty, but no recall.”
In virtually every case, consumers have reported that the problem has been dealer-diagnosed as a failed transmission cooler located in the radiator assembly that allowed coolant to mix with and contaminate the automatic transmission fluid, resulting in costly damage to the internal transmission components.
“The vast majority of complaints made involve vehicles that fall within the 8 year period specified by the extended warranty but are often beyond the meager 80,000 mile limit,” says Reitter. “Due to the nature of the defect, the severity of the failures, the reported repetitive nature of the failures and the limited or missing failure warning signs, we believe that an investigation is warranted.”
According to Reitter, NCCC has seen no proof that Nissan Motor Corporation has been conducting any preventive inspections of the vehicles in question to help consumers prevent catastrophic transmission failure.
“Consumers are reporting that while Nissan has approved some oil cooler replacements, they continue to deny claims for transmissions that have failed as a direct result of the cracked cooler and have not offered any other form of compensation to their customers,” continued Reitter. “To us, it is simply unacceptable. We hope that NHTSA will work with Nissan to rectify the situation immediately.”
Founded in 1968, the North Carolina Consumers Council (NCCC) is a non-profit consumer advocacy organization promoting consumer education, consumer awareness and consumer protection in North Carolina and beyond. To find out more, visit http://www.NCconsumer.org