Squire provided an exceptional service, delivering the required customisation at no additional cost
London, UK (PRWEB UK) 19 April 2012
Lightspeed Communications, Bahrain’s leading fixed line telecommunications operator and an affiliate of France Telecom, have recently completed the expansion of their network by deploying Squire Technologies Session Border Controller and Media Gateway. This extension comes on the back of Squire’s report of record sales for the past 12 months across their entire range of products and services.
Lightspeed Bahrain initially began working with Squire in 2010 when they deployed an SS7 Media Gateway (SVI_MG) in a dual redundant architecture.
Abdulrahman Ghazal, Technical Manager of Lightspeed, reflected upon the experiences of working with Squire, “We first deployed the SS7 Media Gateway from Squire utilising their technical expertise in cooperation with our own to establish the service. Having had a positive experience, we approached Squire again when we were seeking a Session Border Controller. Our network required a solution which could support the industry standard protocols alongside a high level of customisation which would enable the ongoing use of our legacy infrastructure. Once again, Squire provided an exceptional service, delivering the required customisation at no additional cost, which reaffirmed our view that they are committed to customer service. Throughout our time with Squire we’ve benefitted from their exemplary support service; their expertise and attention to detail being key reasons why our relationship continues to grow.”
Squire’s Managing Director, Andy cooper, noted that the increasingly central role that Squire’s products and services are playing in customers’ infrastructure has directly contributed to their recently reported record sales figures, “With the development of our new solutions, such as the Next Generation Switch, and indeed the continued evolution of products such as the Media Gateway Controller and Session Border Controller, customers are now trusting us to provide the central ised point of their networks. This in turn has boosted sales of our support services, as customers want to be assured that help is on hand should they need it.”
Squire offers a range of support services to enable their customers to choose the most suitable level for their company, with the Platinum support package offering the customer direct phone access to the Product Engineers round the clock. Andy continues, “When we established our support packages, we decided that the best team to handle specific product questions were the product engineers themselves. By giving customers direct access to the team we save them a great deal of time and effort, and ensure that their requests are handled in the shortest time possible.”
About Squire Technologies
Squire Technologies is a leading global provider of NGN, TDM and IP telecommunications products and solutions with world class installation and support services. Squire enables telecommunications companies who have previously been restricted to legacy SS7 and ISDN platforms to access VoIP networks, as well as providing signalling transfer points and protocol converters to further extend their customers’ network reach.