Tucson, AZ (PRWEB) April 24, 2012
Voiance Language Services, a 24/7 phone interpretation provider operating US-based contact centers, announced that it will exhibit at the 2012 Annual Call Center Exhibition (ACCE), a conference produced by the International Customer Management Institute (ICMI), which will take place in Seattle, Washington, from May 7th through May 10th.
ACCE is an engaging and informative gathering of professionals in the contact center industry from across the globe that facilitates an exchange of innovative ideas and solutions for improving performance, operations, and management in contact center environments.
Offering more language options is one of 7 customer service trends in 2012, according to Richard Shapiro, the founder and President of The Center For Client Retention.
With 25 million US residents being Limited English Proficient, companies today integrate multilingual customer support into their operations. Using in-language customer support (either bilingual agents or phone interpretation), phone trees, IVRs, and dedicated toll-free numbers for different languages are examples of how operations can serve non-English speakers.
A recent study by Benchmark Portal indicates that using a telephone interpretation service is the predominant way that companies provide language choices.
At ACCE 2012, Voiance will help contact center professionals find solutions for reaching customers across language barriers.
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over the Phone interpreting services in over 170 languages and language translation services. With ISO 9001:2008 certified processes, U.S-based contact centers, and a state-of-the-art telecommunications infrastructure, Voiance delivers effective service to clients in business and government.
CyraCom International is the 2nd largest provider of OPI in the world, according to industry reports, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 2,500 clients. Visit http://www.voiance.com for more.