TricycleFish Network Solutions - Proactive Computer Network Support Launches New Website

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A new Helpdesk feature has been incorporated into the site allowing our IT support technicians to respond to our clients needs more rapidly.

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TricycleFish Network Solutions celebrates the launch of its new website http://www.tricyclefish.com. “Our website has been completely redesigned from the ground up. Our goal was to create a visually impactful site that lets first time visitors know exactly what we do: provide IT support. It also has new interactive tools such as the "Panic Button.” states Scott Kowalik, President of TricycleFish.

“The Panic Button is a big red button that all users see immediately upon landing on our site; clicking this button offers users three choices on how to receive support. This is my favorite new feature of the website.” Kowalik proudly exclaims.

“Another very functional addition to the site is our new helpdesk feature. Users can now submit support requests via http://helpdesk.tricyclefish.com and the request is immediately forwarded to all computer support technicians assigned to the helpdesk team. This ensures an even quicker response and helps end user issues to be resolved quickly.” explains Kowalik. “It also adds an additional layer of transparency for the user as they are able to create their own account, track their support ticket activity and resolution. Already we are receiving very favorable responses from the users who have tried it.”

“We also created "Fish Tales" our new blog (http://www.tricyclefish.com/blog/) which allows us to write about topics relevant to our users. This is something new for TricycleFish and we are very excited about the additional level of communication it will provide.” says Kowalik. “We encourage all of our clients to read "Fish Tales" and post comments if they are so inclined. In fact we encourage everyone to visit our new website and give us your feedback. We look forward to hearing from you.”

TricycleFish Network Solutions is located in Delray Beach, FL and specializes in small business computer network support. Serving the greater Palm Beach County area TricycleFish employs Microsoft Certified technicians and is a Microsoft Small Business Specialist.

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Scott Kowalik
skowalik@tricyclefish.com
561-542-6595
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