Consona Releases SupportSoft® Live Assistance v6.7

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Latest Version Delivers More than 50 New, Customer-Requested Enhancements

Our latest Live Assistance release gets us back to doing what we do best—focusing on our customers

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the release of SupportSoft® Live Assistance Version 6.7 (LA v6.7), which contains more than 50 new customer-requested enhancements, as well as security and compatibility enhancements.

Designed specifically to assist IT helpdesks, managed service providers and high-tech external support organizations with multi-channel support for common end-user problems, LA v6.7 delivers comprehensive enhancements to two key functional areas within the application:

  • RemoteAssist, which enables web collaboration through full remote control of a customer’s machine, now includes new analyst productivity tools and improved environmental compatibility.
  • LiveAssist, a chat–based, assisted support software application, now includes improved security measures, as well as a number of new features to enhance the end customer’s experience, including additional rich media support.

“Our latest Live Assistance release gets us back to doing what we do best—focusing on our customers,” said Michael E. Seeds, product manager for the SupportSoft solution by Consona. “This release is a direct response to our customers’ suggestions on how the SupportSoft solution can better serve their customers. LA v6.7’s streamlined screens and added features will increase the productivity of analysts, their time to resolution, as well as improve the end customer support experience.”

About SupportSoft
SupportSoft offers a collection of powerful tools, such as web collaboration, e-mail, live chat, and phone support interfaces, which provide support technicians with multi-channel consistency across assisted service and self-help channels to resolve common end-user problems. IT helpdesks, telecommunications providers, as well as high tech external support organizations have turned to the SupportSoft suite to take advantage of its differentiated technology that, using patented diagnostic tools, allows the proactive or real time automated resolution of complex technical issues directly on an end user’s PC, thus automating the resolution of expensive assisted call drivers. To learn more about SupportSoft solutions, please visit http://crm.consona.com/software/products/live-assistance.aspx.

About Consona Corporation
Consona Corporation is a worldwide leader in providing CRM and ERP software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona.

For further information, visit http://www.consona.com, e-mail info(at)consona(dot)com, or call (888) 8 CONSONA.

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Mitch Briggs
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