ShoreGroup Named Outstanding Solutions Partner of the Year at Cisco Partner Summit 2012

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Cisco Systems recognizes ShoreGroup’s exceptional performance within the US East Region theatre for the second consecutive year.

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it is the recipient of the Cisco Partner Summit theater award for Outstanding Solutions Partner of the Year for the East Region. Cisco unveiled the winners during an awards ceremony on April 17th at its annual channel partner conference in San Diego, California.

Cisco’s annual partner awards are conferred to partners who meet a specific set of requirements that are designed to identify partner leadership within Cisco's key business theatres. The awards are the culmination of a formalized Cisco nomination and selection process that begins with the consideration of several thousand Cisco channel partners to identify those that have demonstrated leading performance within each theatre.

“ShoreGroup values these prestigious industry awards, and we’re honored to be recognized by Cisco for our commitment and significant and continual investment in growing ShoreGroup’s Contact Center Practice from a regional presence to nationwide coverage in the span of a few short years,” said John McCarthy, ShoreGroup’s Senior Vice President of Sales. “We’ve attained the highest level of partner accreditations to unify and offer a broad range of Unified Communications, Collaboration, Data Center, and EMC Storage Solutions and services, including application development and integration. This award demonstrates ShoreGroup’s ability to deliver the most innovative and effective solutions that drive market leadership, while ensuring the highest standards of customer care our clients demand to achieve their mission critical initiatives.”

“Achieving Outstanding Solutions Partner of the Year for the East Region two years in a row is a testament to the success ShoreGroup has attained in delivering our CaseSentry monitoring platform and ShorePatrol Remote Management Services. These solutions are specifically designed to manage and maintain availability and performance of the operational systems driving today’s enterprise contact center,” said James Firenze, ShoreGroup’s Senior Director of Service Assurance. “Having our managed services solutions recognized by Cisco validates the power, adaptability, and patented intelligence of the CaseSentry platform in building a high performance business.”

"Cisco is proud to partner with so many well-respected and industry-leading organizations, and it is an honor to recognize ShoreGroup as a Cisco Partner Summit theater award winner,” said Jim Sherriff, Senior Vice President, Americas Partner Organization at Cisco. “The Outstanding Solutions Partner of the Year presented to ShoreGroup recognizes its performance and expertise as a Cisco channel partner in the East Region in 2011.”

About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business visibility that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. EMC is a registered trademark of EMC Corporation. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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