Nashville, Tennessee (PRWEB) April 21, 2012
Affiliated Creditors, Inc. (ACI) has been helping businesses with their debt collections for more than 27 years. The family-owned business has grown to a staff of approximately 50 employees and serves clients throughout the southeast region. With increased pressure to perform and a changing business model, it was critical that ACI implement a system that delivered employee productivity and performance tracking reports on a daily basis in real time.
ACI’s payroll was previously handled by their CPA as a part of his “bundled” services, which resulted in the inability to access real time reporting or have timekeeping options. “It is extremely important for us to track hours and measure productivity to better understand our staffing needs, as well as to establish performance goals and bonus programs,” said Chad Williams, CEO of ACI.
Inova Payroll’s payroll and tax filing solution includes the option of incorporating an online, web-based timekeeping system. Williams adds, “ACI can run meaningful reports in real time, which helps us to react and plan quickly.”
“Our business model is continually evolving to respond to market demands. For example, in the healthcare industry, self-pay accounts are on the rise, deductibles are higher, and patients are now responsible for charges they never had to pay before. Consequently, our team must spend more time with them to explain charges and payments,” said Williams. “Time is a critical component in our industry as the traditional fee structure is based on our performance. With Inova Payroll’s time and attendance solution, we can run reports on demand to monitor productivity and make immediate adjustments. In the past, we did not have access to daily reports which severely hampered our decision making ability. Managing productivity levels of our workforce is very important to the future success of our business.”
Relationships and pricing are also important to ACI. “Inova Payroll’s three-year price guarantee helps ACI save on fixed monthly costs, as well as manage our operating budget based on predictable fees. Personal service and trust were very important to us. Inova Payroll’s client care team is outstanding and worked with us to make the transition smooth and efficient."