Online PHR Provider ZweenaHealth.com Provides Multiple Feedback Channels to Drive Consumer-Powered Service Improvements

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ZweenaHealth.com is expanding its suite of feedback channels to drive consumer-focused service improvements. Recently, quality control phone sessions in which Zweena staff interact with consumers via toll-free calls were introduced as part of the company's policy to maintain a consumer-focused service model.

phr, personal health record, medical records, health information management
We created a company and an application around the premise that the consumer needs to be in the middle. The consumer needs to be empowered; the consumer needs to have the data, regardless of if they’re going to do anything with it.

PHR Provider ZweenaHealth.com is diversifying feedback methods to capture vital consumer input in its goal to realize a truly consumer-focused service model for the delivery of its award-winning PHR service. ZweenaHealth.com is a provider of online PHR (Personal Health Record) and health information management services. Zweena collects patient medical records directly from doctors’ offices, organizes and digitizes them to create an electronic health record that provides updated health information and is accessible online. Zweena also collaborates with Microsoft HealthVault by updating patients' personal HealthVault accounts.

Currently ZweenaHealth.com provides a number of feedback channels for consumers to pass along observations and comments about the service, their experience using the service, and areas where the service could improve. In addition to the feedback form available on the Zweena website, Zweena staff now engage consumers in quality control toll-free phone call sessions for a more personal interaction, allowing them to gauge the true pulse of the consumer and make key service improvements where necessary.

ZweenaHealth.com is an award-winning PHR company that puts the consumer first. At the root of this practice is the consumer-focused service model which was contained in the vision of founder and CEO John Phelan.

Quoting Phelan, "We created a company and an application around the premise that the consumer needs to be in the middle. The consumer needs to be empowered; the consumer needs to have the data, regardless of if they’re going to do anything with it." Phelan continues, "The idea is making the consumer go from being reactive, in a health care situation, to proactive."

Zweena's online PHR service provides patients and providers with a secure, private and easy-to-access platform that offers a truly comprehensive and accurate online personal health record. By minimizing stress and error and presenting useful health information in a clear and actionable way, Zweena allows patients to really be in control of their health information, and makes it possible for providers to access updated and accurate information that saves time, cost and human life.

The Zweena service is available as a free trial. To learn more or get started, please visit http://www.zweenahealth.com/free-trial/, send an email to info@zweenahealth.com or call the Zweena help line on 877-848-4248 for more information.

About Zweena

Zweena empowers patients, their families and healthcare providers to get the best care and make the best health decisions proactively. Zweena achieves this by collecting patient medical records, assembling and storing them with Microsoft HealthVault, and delivering an online personal health record that is safe, private, and easy to access and share at any time, and from any place. Zweena provides you with an easy and structured way to access and store your personal health record, helping you to make sense of it all and always keeping your vital health information within reach during those critical moments in life.

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John V. Phelan
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