How Do You Create a Seamless Renovation Process?

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Mina Fies of Synergy Design & Construction tells you how in the latest Issue of Remodelers Journal

Remodelers Journal

(Clients) like having all their project information collected in one space.

Mina Fies, CEO of Synergy Design & Construction, a design/build firm in Reston, Virginia, was recently featured in the January/February 2012 issue of the National Association of the Remodeling Industry’s (NARI) national publication Remodelers Journal. In the article, “Create a Happy Hand-Off,” Fies discussed how to create a seamless buyer experience for residential clients working with general contractors on remodeling projects.

From years of experience working in the real estate and remodeling industry, Fies understands the challenges that accompany a renovation project both as a contractor and as a client. To ultimately feel confident in their decision to choose one contractor over another, clients need to experience a positive working relationship.

For Fies, the strategies for managing the remodeling process have been refined through her experience listening to homeowners. Her aim is to keep her clients up to date on every aspect of their project. “(Our online client management system) is invaluable to us” she says. “Clients are over-informed of what is happening on their project, which means there are no surprises.” In the end, open and honest communication is a key strong point for her firm. “Clients’ feedback points to higher satisfaction during the remodeling process. They like having all their project information collected in one space,” says Morgan Zenner, writer for Remodelers Journal.

Fies advice can be invaluable for general contractors and remodelers, as well as the clients who hire them for both residential and commercial projects. The January/February issue of Remodelers Journal can be found on the journal’s website at

About Synergy D&C

Synergy D&C is an award-winning woman-owned, Class A General Contractor serving Virginia, Maryland, and the District of Columbia. The company launched at the height of the recession in 2008 and has won several Master Design and Contractor of the Year awards and has been featured on HGTV’s “Bang for your Buck.”

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