BeQuick Software Chooses Aculab Cloud to Provide Scalable IVR Solution

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Using Aculab Cloud BeQuick’s MVNO customers can activate their phones on-demand

Aculab's vast experience in Telecoms, along with an industry leading cloud architecture, gave us confidence to choose Aculab as our next gen IVR partner

Located in Palm Beach Gardens, Florida, BeQuick Software delivers an innovative, hosted BSS/OSS solution called QuickTel. BeQuick designed and developed the software for the telecommunications industry and specifically for prepaid, postpaid and VoIP service providers.

BeQuick owns and manages the entire infrastructure required to deliver real-time order management, electronic provisioning, convergent billing, CRM, EBPP, customer and agent web portals, customised reporting, MVNO’s, trouble ticketing and workflow, IVR, SMS text, equipment inventory and much more.

With a blossoming new era of wireless prepaid systems, BeQuick was looking for a VoIP solution that was reliable, scalable, and flexible and that could be brought to market quickly. Above all, BeQuick wanted to provide a cost-effective means to supply a scalable IVR solution to allow their MVNOs’ customers to activate their new phones, check their balances and pay bills.

BeQuick needed to move away from its existing cloud-based IVR provider, due to cost and the inflexible nature of the platform. It considered buying software to install in its data centre, however, in the end, it felt that Aculab Cloud would present the quickest route to market and be the more cost-effective option.

David Dragon from BeQuick said, “Aculab's vast experience in Telecoms, along with an industry leading cloud architecture, gave us confidence to choose Aculab as our next gen IVR partner” Dragon continued “My CTO loves it!”

David has worked in the telecoms industry for over 20 years, but his team of developers had little experience in developing telephony applications. With Aculab Cloud’s high-level Python programming language, this was not an issue. The team quickly became proficient with the language and was able to develop and test a solution that performed all the tasks it needed, in less than two months. Furthermore, with Aculab Cloud, it now has the ability to fix most problems on the fly without compromising the whole platform.

By implementing Aculab Cloud, BeQuick’s customers can create outbound call lists using their own criteria and set up call campaigns. This has brought significant savings compared to their previous platform.

David Samuel, Aculab’s Sales & Marketing Director, commented, “The benefits are clear, By using our high-level API’s, solutions can be developed, tested and deployed quickly while saving money. We have developed a platform that makes it easy to create on-demand telephony applications that make, receive and interact with calls without the need for specialist equipment.”

For more information contact us on +44 (0)1908 273802 or info(at)aculab(dot)com

About Aculab:

Aculab is an innovative, market leading company that provides world class IP and media processing boards and software to the global communications market. With many years of experience in helping to drive our customers’ success, our enabling technology provides the essential components required to deliver multimodal voice, data, fax and video solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none.
Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.

Aculab's head office is located in Milton Keynes, UK with offices in the USA and Germany

Contact:

Richard James
Aculab
Telephone: +44 (0)1908 273800
Email: richard.james(at)aculab(dot)com
Website: cloud.aculab.com

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Richard James
Aculab
+44 1908 273800
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