Toronto, Ontario (PRWEB) April 26, 2012
Empathica Inc., the global leader of Customer Experience Management (CEM) solutions to more than 200 of the world’s most respected brands, announced today that it has been listed on the Branham300 for the third consecutive year, as one of Canada’s top technology companies.
The Branham300 is the most comprehensive list of Canada’s top companies in the information and technology sector compiled by the Branham Group, a leading industry analyst and strategic consulting firm, and is widely considered a measurement of the development of the industry.
In its third year being featured, Empathica ranks number 159, up four spots from the previous year. Empathica’s rich analysis of survey data uses state-of-the-art surveying and dashboard reporting software to help the world’s largest retailers, banks, and restaurants improve day-to-day operations with better customer insights.
“We are honored to continue moving up this list of very prestigious Canadian technology brands,” said Gary Edwards, Chief Customer Officer at Empathica. “The recognition of our growth as a Canadian software company speaks to the importance of the mission we are on: We believe that everyone deserves to love where they work, shop and dine. Our CEM programs help brands turn employees into ambassadors and satisfied customers into an army of active brand advocates.”
Recently, the company launched Empathica Local, an innovative product that brings those global insights to local managers. The product leverages a patent-pending prescriptive reporting technology to set focus areas that are presented in a simple, clear interface. This eliminates the need for managers to search through complex reports to find insights. The program then takes these insights one step further by providing users with specific action-items, thereby transforming customer insights into tangible actions. This ensures that feedback is not only heard on the local level, but is also acted upon in meaningful ways by staff to positively impact the customer experience to grow active advocacy.
To learn more about Empathica, go to http://www.empathica.com.
Empathica provides Customer Experience Management programs to more than 200 of the world's leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica's 30 million customer surveys in 25 languages reach more than 70,000 locations. A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada, has an office in Birmingham, England, and U.S. executive consultants in New York, Chicago, Los Angeles, Atlanta, and Bozeman, Mont. For more information about deriving actionable insights that enhance a brand's operational excellence, visit Empathica at http://www.empathica.com.