Traditional Outsourcing Outpaced by Growth of Both Domestic and Offshore Shared Services according to KPMG Survey Reported on by

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Shared services cited as the strongest area of growth

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Big4, the premier social networking forum for professionals and alumni of Accenture, Andersen, BearingPoint, Capgemini, Deloitte, Ernst & Young, KPMG and PricewaterhouseCoopers, PwC has noted the results of a new KPMG survey whereby businesses’ expansion of their use of global business services (GBS), has resulted in a growth of both domestic and offshore shared services that continues to outpace that of traditional outsourcing.

Shared services refer to centralizing administrative functions once performed in separate divisions or locations. This function was cited as the strongest area of growth within the GBS portfolio by over half (52 percent) of the KPMG professionals polled in KPMG’s Sourcing Advisory Pulse Survey. reports the survey took place in the first quarter.

Stan Lepeak, global director of research for KPMG Shared Services and Outsourcing Advisory commented on the findings: “This trend in focusing on more specialized outsourcing is an outgrowth of the expanding number of quality global sourcing locations with highly skilled resources, the ability of Indian services providers to diversify delivery capabilities beyond their home markets, and the growing sophistication of skill sets becoming available,” he said.

These findings highlight the trend toward continued globalization of service delivery models. While many businesses are re-examining their use of domestic service delivery models like shared services, the use of near and offshore shared services and outsourcing is on the rise – especially buyer interest in offshore services delivered from locations other than India. also found the survey highlighted the fact that service providers and KPMG advisers are seeing an increase in usage of cloud enablement services with 50 percent of service providers saying their clients have one or more “live” cloud services deployments at the business unit level.

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Kristy Short
(734) 481-0186

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Kristy Short
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