Sound Telecom’s Spokane Call Center Manager Awarded Online Business Degree

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Sound Telecom, a leading nationwide provider of 24/7 call center services, is pleased to announce that its Spokane call center manager, James Rader has been awarded a degree in business management.

James Rader Sound Telecom 24 Hour Telephone Answering and Call Center Service Operations Manager

James Rader

Our management team is constantly re-inventing itself

Sound Telecom’s call center manager, Mr. James Rader, completed his degree in business management at the University of Phoenix. Mr. Rader has been working in the call center industry for over 18 consecutive years. “Pursuing a career in a 24/7 call center environment has made it difficult to finish my degree,” said Mr. Rader. “However,” he adds, “I am now involved in Sound Telecom’s aggressive expansion plans and I not only want to go along for the ride, but I intend to help lead it into the future.”

Jim has worked for Sound Telecom for the past 5 years. In September 2010, he took an opportunity to focus on his education. Determined to push Sound Telecom’s operations management to the next level while expanding his intellectual horizons, Jim enrolled in online coursework. “It’s not that I don’t have passion and commitment to the task at hand,” says Jim, “I am looking for new tools to do the job better.” Jim maintained a 3.90 GPA while working full time and raising his family in Northern Idaho. With the support of his wife, he forged ahead to study coursework in the Foundations of Business, Essentials of Managerial Communication, Financial Accounting Concepts and Principles, Business Information Systems, Organizational Ethics and Social Responsibility, and Principles of Economics to name a few.

“Jim’s decision to complete his education has been a real inspiration for the rest of the team,” says Brian Gabriel, Chief Operations Officer for Sound Telecom. “Our management team is constantly re-inventing itself. Jim took the initiative to complete his education and bring that knowledge back to the group. Jim will apply his new ideas to our operational goals which will help benefit the team in the long run.”

Jim started in the call center business at the ground level in 1994. His hands-on experience in market research, telemarketing, and inbound customer support operations gives him a unique understanding of the business that few in the industry have. “Working at Sound Telecom is like working with family,” Jim says. “We always work toward the best interests of our clients.”

About Sound Telecom

Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Unified Communication Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents. The twenty-five year old company has offices in Seattle and Spokane, Washington and Denver, Colorado. For more information, please visit

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Michael L. LaBaw, President
Sound Telecom

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Michael LaBaw
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