Whitehall Boca Raton Receives Bronze Award for Outstanding Quality Care

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Skilled nursing and rehabilitation facility Whitehall Boca Raton was recognized by the American Health Care Association with a bronze award for the facility's outstanding quality care.

Whitehall Boca Raton has been recognized as a 2012 recipient of the Bronze Commitment to Quality award for its dedication to improving quality care. The skilled nursing and rehabilitation facility was one of only 32 eligible facilities to receive the award in Florida.

The award is one of three distinctions possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors facilities across the nation that have demonstrated their commitment to the quality improvement journey.

“We work hard every day to provide the highest possible quality care to our residents and patients,” said Whitehall Boca Administrator Gilda Osborn. “To be recognized for those efforts through the American Health Care Association’s rigorous evaluation process is an honor. But for us, quality care is an absolute, not just a goal. We’ll always look for more and better ways to achieve the best outcomes for anyone who stays at Whitehall, no matter how short or long the individual’s stay.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality award, Whitehall Boca Raton may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality award.

“The commitment these facilities have made to quality care does not stop with this benchmark award” says Chick Stepahin, Chair, AHCA/NCAL National Quality Award Board of Overseers. “The journey to quality care requires dedication, and Whitehall Boca Raton has risen to the challenge.”

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a Web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. Whitehall Boca Raton was one of 402 facilities nationwide to receive the Bronze level award. The award will be presented to Whitehall Boca during AHCA/NCAL’s 63 Annual Convention and Exposition, October 7-10, 2012 in Tampa, FL.

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Whitehall Boca Raton is a 154-bed skilled nursing and rehabilitation facility at 7300 Del Prado South, Boca Raton, Florida. It specializes in short-term rehabilitation and long-term care. It was opened in 1982 and remains a family-owned and operated company. In addition to the Bronze Award, Whitehall Boca was also named “Facility of the Year” by the National Association of Health Care Assistants in 2009 and in 2010 was recognized by Dorland Health for its outstanding rehabilitation programs.

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Leslie Curtis

Gilda Osborn
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