Opus VO Shows Small Businesses Get 82% More Messages with Live Receptionists

Share Article

It's common wisdom that if a small business owner isn't available to answer their phone, prospective clients don't always leave voicemail messages because they want to speak to a live person. Opus Virtual Offices, a leading provider of virtual office services, recently completed a study that clearly proves this. An 82% increase in callers left messages when live receptionists answered rather than voicemail.

News Image
"When I call a business I want to speak to a live person, and almost everyone else does too. But just how important this is for businesses amazed me. The likelihood of a caller leaving a message live vs. voicemail was 82%." Dave Zimet, COO, Opus VO.

Sometimes a small business owner can't get to answer their phone. Maybe they're in a meeting, out on a job, or on another call so voicemail kicks in. But what if it's a prospective client checking out different companies? It's common wisdom that new clients may not bother leaving messages because they want to speak to a live person now. To see if this common wisdom held true, Opus Virtual Offices, a leading provider of virtual office services, analyzed client call patterns. The results were remarkable, showing an 82% increase in callers leaving messages if the call was first answered by a live person instead of going directly to voicemail.

Since an entrepreneur can't possibly handle every incoming call, it seems they'd have to hire receptionists so they don't lose business. Not at all. Opus has it covered. Businesses using the Opus program receive live receptionist service included in its low monthly fee.

"When I call a business I want to reach a live person, not leave a message and wait for a callback. Almost everyone feels the same. But I was surprised to find out exactly how important live answering is. Our study showed a whopping 82% increase in the likelihood of callers leaving messages. Opus clients utilizing our virtual office solution are assured live receptionists answering calls are always included in our $99 a month fee," said Dave Zimet, Chief Operating Officer, Opus Virtual Offices.

Opus VO explains the benefits of virtual office technology for small businesses. Entrepreneurs and home based business owners can present a professional image with a prestigious corporate mailing address including dedicated phone and fax numbers, shipping services, voicemail converting to email that transfers to their smartphone or other digital device, and more.

But even these great tools aren't enough when there's an 82% likelihood that prospective customers won't leave messages and will move on to the next company that answers the phone live. That's where Opus receptionists shine. They are real professionals; entirely U.S.-based for a familiar touch, and trained to a businessperson's own specifications to personally greet callers, field questions, and take messages and orders.

Included in the low Opus Virtual Offices program fee of $99 a month, Opus receptionists answer calls live so no caller need ever take their business anywhere else again.
For more information, contact the Opus website at http://www.opusvirtualoffices.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Florence Goodman
Visit website