London Trust innovates clinicians with implementation of digital dictation

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Kingston Hospital NHS Trust purchase BigHand through new NHS Commercial Solutions Framework

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Their understanding of our objectives (both immediate and strategic) and clear, detailed and compelling answers to our functional and technical requirements was impressive.

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Kingston Hospital NHS Trust (KHT) is a single site, medium sized District General Hospital, located in Kingston-Upon-Thames, which provides a full range of diagnostic and treatment services to approximately 320,000 people locally on behalf of their commissioners within South West London and North Surrey.

BigHand, the leading provider of digital dictation and speech recognition technology to the UK Healthcare market, was selected by KHT to implement their software trust-wide in support of 300 Authors and Secretaries. Working towards achieving Foundation status and the Department of Health’s Commissioning for Quality and Innovation (CQUIN) initiatives, KHT is looking to deliver a five day turnaround time for GP letters arising from outpatient clinic attendances at the same time as improving the efficiency of the associated processes. The Trust has identified digital dictation software as key to these goals.

Prior to digital dictation, KHT clinicians used a mixture of analogue tape and some digital recording to capture letter content. However delays occurred at a number of points in the workflow, including timely delivery of dictations for transcription and of completed letters for review and sign off. With the introduction of the BigHand voice productivity solution, KHT will now experience;

  • a more flexible method of dictation e.g. inserting, deleting and remote working
  • improved efficient and effective use of secretarial typing capacity and / or outsourced transcription services.
  • improved workload management, performance measurement and control
  • reduction of information governance risks (e.g. associated with lost, broken or inaudible tapes requiring re-dictation at a later date. Failures to produce letters for every clinic attendance etc.).

Jan Broughton, Project Manager at Kingston Hospital NHS Trust commented:

“Although BigHand were awarded the highest rank on the Framework, we wanted to be sure that the solution chosen provided the best possible fit with KHT’s requirements so we also ran a mini-competition. BigHand’s response was a clear winner. Their understanding of our objectives (both immediate and strategic) and clear, detailed and compelling answers to our functional and technical requirements was impressive.”

BigHand were awarded onto the Framework as the highest ranked supplier following a full Official Journal of the European Union (OJEU) procurement process, which included evaluations assessing Financial Stability, Professional Capability, Technical Capability, Experience and Value for Money.

The framework can be accessed by any NHS trust in the UK, including Northern Ireland, Scotland and Wales. NHS trusts are required to access this framework via one of the leading procurement organisations. These organisations are:

    NHS Commercial Solutions (Awarding Authority)
    NHS Procure
    East of England NHS Collaborative Procurement Hub
    NHS London Procurement Programme

-ENDS-

About BigHand

The BigHand Group supports over 150,000 healthcare and legal professionals globally, across 1,450 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and BlackBerry ISV Partner. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. Further information is available at http://www.bighand.com

Contact:
Chris Bell, Marketing Manager, UK Healthcare, BigHand Ltd, chris.bell(at)bighand.com

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Chris Bell
chris.bell@bighand.com
02079405907
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