CCC Becomes Exclusive Provider of Services

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Tighter integration automates communications between repairer, customer and insurer

CCC Information Services Inc. and announced today that CCC has become the exclusive provider of the UpdatePromise solution for the automotive claims and collision repair industries. The UpdatePromise solution, which will be rebranded CCC ONE™ UpdatePlus will be tightly integrated with the CCC ONE® Total Repair Platform, making repairer-customer-insurer status update communications virtually automatic while keeping all parties in sync whenever key repair milestones are met.

“CCC has been working with UpdatePromise for several months to develop an easier to use, integrated and more streamlined status update solution for the APD industry,” said Jim Dickens, SVP of CCC’s Automotive Services Group. “With the CCC ONE platform we have found that true integration is what drives efficiency and this is just another example of that philosophy at work. We’re very excited about how this can help repairers and insurers improve the customer experience.”

Curtis Nixon, President of added, “This is an exciting relationship for CCC works with the largest network of repair professionals and has a proven track record of technology innovation. This combination offers tremendous improvement in repairer-customer-insurer communications.”

The CCC ONE UpdatePlus solution will be available as an integrated or stand-alone solution next month. As soon as a shop creates a new repair order or creates a vehicle arrival event CCC ONE UpdatePlus immediately starts sending friendly, daily repair updates to the customer in the form of a text message and/or email. Once the repair is completed, CCC ONE UpdatePlus continues to send appropriately timed messages to the customer throughout the first year to help drive referrals and repeat business.

For more information about CCC ONE Update Plus, please visit:

CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at

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Lou Kikos
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