(PRWEB) May 01, 2012
Recently, USA Payday Forever made the announcement they have created a special training program for their personal loan employees. The particular employees are the people who are in charge of customer service for the website’s cash advance services. The customer service representatives in question give help to personal loan consumers who are having issues on their website, in addition to giving them overall financial advice.
This special personal loan customer representative training program was created to make the customer service representatives the best they can be for their customers. In addition to doing their regular technical support for cash advance customers, they will also provide customer centric personal finance support. The main purpose is to build quality relationships with their personal loan customers to the extent they feel they are receiving more value from the payday loan services.
The idea is that these relationships will grow with their cash advance customers because of personable actions from USA Payday Forever’s customer service representatives. They will go beyond simply giving people educational material about how to use the cash advance services properly, as well as take care of their own personal finance issues. They will individually train these consumers to teach them how to best take care of their finances, instead of just giving them general advice.
When the time comes that the payday loan customer service representatives are fully trained in the special training program, then USA Payday Forever plans to carry out their new online social media campaign. The social media promotional campaign began as an idea that both USA Payday Forever and the unnamed personal finance company. They thought up the idea for this payday loan social media campaign per feedback they received from their customers.
USA Payday Forever has said personal finance customers gave them feedback in regards to their payday loan services. They stated they were unhappy with the level of service they received from USA Payday Forever. They didn’t think that USA Payday Forever was doing enough to help them with their personal finance issues, but instead they were stuck in perpetual debt.
USA Payday Forever stated that these complaints are being taken seriously as shown by their work on their personal finance social media campaign. This includes the brand new training program for customer service representatives. They simply want to do all they can to help people.
About USA Payday Forever – USA Payday Forever is an online company that helps consumers to find and obtain personal finance solutions. For more information about USA Payday Forever, please visit their website at http://www.usapaydayforever.com.