WyckWyre to Showcase Customer Success Department at 2012 NRA Show

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WyckWyre will showcase the Customer Success Department at the first trade show since the launch of the department in October 2011.

"After using WyckWyre for just a week, our managers are raving about the candidate pool," Chris James, Director of Business Development for Latrelles, said.

It's customer service like the restaurant and hospitality industry has never seen before. A team who will advertise all of the restaurant or hotel's positions across multiple platforms. A team who will check the business' job postings daily to make sure people are finding the open opportunities. A team who makes sure the company is getting quality applicants. All on a system that ensures the hiring manager is focusing on the best applicants according to the company's standards.

It's WyckWyre's Customer Success Department.

"After using WyckWyre for just a week, our managers are raving about the candidate pool," Chris James, Director of Business Development for Latrelles, franchisees of Wendy's, Subway, Buffalo Wild Wings and Peet's Coffee & Tea, said.

The department is responsible for managing the recruiting success of WyckWyre's customers. Both independent restaurants and franchisees of companies such as Wendy's, Applebee's and Hilton Homewood Suites benefit from the department.

"We launched the Customer Success Department late last year, and we're excited to show how our hands-on approach works at the 2012 National Restaurant Association show," Lisa DiVirgilio, marketing manager at WyckWyre, said.

The department was developed out of the need for restaurateurs to have more time on the floors of their restaurants, and less time in the back worrying about a complicated recruiting system.

"We help managers set up the job description and the pre-screening criteria. Once they post their position, they can rest assured we are advertising it to as many people as we can so they receive quality workers when they log back in. They don't have to worry about hanging that 'now hiring' sign anymore, or finding job boards online to post to. We take care of that for them," Jessica Miller said.

Miller, WyckWyre's Customer Success Specialist, helped develop the department in October 2011 along with WyckWyre's Vice President, Justin Poet. Both Miller and Poet will be on-hand to answer questions customers may have about the Customer Success Department at WyckWyre's location at the 2012 National Restaurant Association show, booth #6177, located in the technology pavilion.


WyckWyre is the easy way to recruit the best employees for open restaurant and hospitality positions - whether the positions are for entry-level or top-level management. From one business location, to 500 locations, WyckWyre helps independent and franchise restaurants, hotels, golf clubs and more to create powerful job descriptions and virtual interviews questions that combine as many yes/no or long-form answers as they'd prefer. Then, WyckWyre advertises all of the positions for the companies and monitors the success of each opening to ensure quality traffic and applicants. Companies can see the results of the virtual interviews and focus on the best candidates by simply logging in from anywhere with an internet connection. WyckWyre also offers third-party integration on its unlimited systems for I-9 verification, WOTC processing, background checking, personality/skills assessment and more.

Simply put, WyckWyre makes hiring the best applicant for the job easy.

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Lisa DiVirgilio