Leading telecom companies in three different countries made significant investments in OpenSpan Desktop Automation and Desktop Analytics in the first quarter, and we anticipate continued growth in our telco customer base...
Atlanta, GA (PRWEB) May 02, 2012
OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, today announced another record quarter. OpenSpan reached record revenues and income results for the second quarter in a row, beating the previous records set in Q4 2011. The company saw increases in revenues and back-to-back quarters of positive net income. The quarterly success resulted in another new record for trailing 12-month revenues since April 1, 2011. From a licensing perspective, OpenSpan more than doubled its year-over-year software revenue in Q1.
OpenSpan CEO Eric Musser called attention to new and expanding relationships with leaders in the telecommunications industry as a key contributor to the company’s continuing success. OpenSpan already counts among its customers two of the five largest telecommunications firms in the Fortune 500, and three of the top MSOs in the Forbes Global 2000. “Leading telecom companies in three different countries made significant investments in OpenSpan Desktop Automation and Desktop Analytics in the first quarter, and we anticipate continued growth in our telco customer base as this dynamic industry continues to adapt to change.” Musser said. “We’re seeing similar success in financial services, insurance and other industries where regulatory and technological change demand a focus on efficiency, productivity and a superior customer experience in the contact center or at the retail counter.”
In response to growing interest in its Desktop Automation and Analytics technology, OpenSpan invested heavily in research and development in the first quarter, expanding its product development organization by 41 percent. OpenSpan Chief Technology Officer Damon Lockwood cites the company’s relationships with telecom companies as a valued source of input that is driving plans for future innovations in Desktop Automation and Analytics. “We’re working closely with our telecom industry customers to measure and optimize how business users interact with the software on their desktop, to make OpenSpan continuous process improvement a strategic technology for managing the customer experience,” Lockwood said. “We’re expanding our research and development organization to build automation and analytics technology that becomes a key competitive weapon--not only in telecom, but across all industries we serve.”
OpenSpan provides technology that improves, accelerates and measures software- and data-driven work on the desktop, driving performance in front-office, retail and back-office environments. Desktop Analytics™ software captures all desktop activity to measure worker performance and work outcomes. Organizations then use OpenSpan’s Desktop Automation™ tool for building and implementing user process improvement or process automation solutions across enterprise applications. OpenSpan solutions require no changes to IT architecture or mission-critical applications, providing rapid development and deployment, agile response to changing business needs, and continuous, iterative improvement. OpenSpan customers include Global 2000 organizations in financial services, insurance and telecom, among other industries. Customers report exponential ROI through increased productivity, improved efficiency and enhanced customer experience. The privately held company is based in Atlanta, GA. For information, visit http://www.openspan.com.