Pentec Advances the Future of Patient Care with Live Video eVisit

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Enables physicians to conference with nurses, pharmacists, and complex care patients while they remain at home.

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“When you are disabled like I am, it (eVisit) makes it easier to have a visit with the doctor one-on-one. Most importantly, it also makes it easier on my wife.”

Pentec Health, Inc. today announced that it has launched a live, video enabled eVisit service as part of the company’s myPentec suite of electronic healthcare solutions. eVisit allows doctors to address the needs of some of their most complex specialty infusion patients, such as those with cerebral palsy or who are physically disabled, while the patients remain at home.

Pentec’s eVisit service enables live, video-based visits between doctors, patients, nurses and pharmacists. This confidential, HIPAA-compliant, secure online electronic communication platform demonstrates Pentec’s commitment to investing in technologies that improve the quality of healthcare, while expanding the landscape of how healthcare is currently provided in the United States.

In an effort to better monitor the progress of patients receiving treatments at home, Pentec Health recently launched two other myPentec offerings, a Physician Portal and a Patient Portal. These solutions enable 24/7 access to medical records and two-way, HIPAA-compliant electronic messaging. eVisit is the third capability, rounding out one of the most advanced approaches to home healthcare.

Doctors and Patients Embrace the Technology
Dr. James Bressi, D.O., of Summit Pain Specialists in Ohio—one of several states where eVisits are reimbursed—is an early adopter of Pentec’s new technology, which he dubs “technology-assisted medical treatment.” Dr. Bressi utilizes Pentec’s services to treat approximately 80 of his patients with severe, chronic pain and spasticity.

“The types of patients we’re dealing with are highly complex with limited mobility and where infection is at a higher risk. Mobilizing them for an office, clinic or hospital visit is painful. In addition, there is added time and expense for doing so,” he explains. “Most of the time, we can see many of these patients at home. With Pentec’s video capability, I can see the patient; see his/her face. The pharmacist is able to get my order, and we can do everything for the patient we would have done in the clinic, but allow him/her to remain in the comfort of their home.”

Patient Francis Martz recently completed an eVisit from his own home with Dr. Bressi. “When you are disabled like I am, it (eVisit) makes it easier to have a visit with the doctor one-on-one. Most importantly, it also makes it easier on my wife.”

Interactive Videoconferencing at Work
Pentec Health’s 50 home care nurses in 20 states are equipped with all the necessary hardware and software to enable an eVisit. During an in-home visit, the nurse can, for example, assess certain levels of medication and request a prescription refill. If a concern is raised during the course of the visit, such as evidence of adverse medication effects, the nurse can initiate an eVisit to demonstrate the clinical symptoms in “real time” and obtain the physician’s recommendations for treatment.

Michael Abens, General Manager and Executive Vice President, Pentec Health explains, “The launching of eVisit enables us to better serve our patients and our physicians through timely and relevant communication across the team. There is a fundamental difference between a doctor reading a nurse’s note to ascertain a patient's status versus direct, live video interaction. It eliminates any delays in changing therapy and makes sure everyone is on the same page regarding the patient. We are doing our part to help patients achieve outcomes—and lead healthier, longer lives.”

Changing the Landscape of Quality of Care in the United States; Reducing Costs
Videoconferencing capabilities currently exist and are highly accepted and practiced in the hospital-to-hospital environment. While eVisits for home care are not yet reimbursed by insurance companies in all states, it is gaining traction.

A 2010 survey by Forrester Research reported that patient eVisits are gaining momentum due to increasing consumer demand for improved access to clinical services, and availability of new technologies. Online consultation has been shown to prevent an office visit for about 40% of patients.

Furthermore, the American Academy of Family Physicians supports virtual/electronic visits, and there is a recognized need in rural areas as reported by the Department of Health and Human Services. As of 2009, 20% of the United States population was located in rural areas—making a routine office visit for complex patients an arduous task.

“This is the wave of the future,” explains Tim Leffler, Chief Information Officer, Pentec Health. ”We are combining proprietary and commercial electronic medical records and video technologies to deliver real-time video-based patient care solutions that benefit not only the patient but the referring physician, and the payor. Doctors agree that reimbursements for eVisits are needed and they are urging health plans to follow the lead of other states.”

Abens added, “Connecting the doctor to the patient at home and keeping them out of the hospital, clinic or doctor’s office is a sure way to keep costs down. We recognize this. Doctors recognize this. It’s only a matter of time before the insurance companies catch up.”

About Pentec Health, Inc.
Pentec Health Inc. is a privately held specialty infusion services and healthcare technology company headquartered in suburban Philadelphia. Cutting edge innovations in patient care allow Pentec Health to provide products and services to underserved patient populations. The Joint Commission has consistently awarded Pentec with a Gold Seal of Approval for their commitment to providing the highest level of patient safety and patient care for renal nutritional and specialty infusion home care services. Pentec’s renal nutrition business specializes in providing patient-specific, proprietary nutritional therapies for patients suffering from chronic kidney disease. Pentec’s specialty infusion business provides in-home care for patients with implanted drug delivery pumps treating severe pain and/or spasticity. Pentec’s award-winning executives are noted for top leadership and giving back to the communities in which they serve. For more information, visit

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Yvonne Wright
Markitects, Inc.
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