Keep an eye out for the new functionality
San Francisco, CA (PRWEB) May 05, 2012
Bar Stools For Less, Inc., a leading supplier of barstools announced today plans to improve its website’s live help protocol. The company plans for customers to soon be able to have a faster and more efficient experience when using the application.
Live help allows for real-time communication with a company representative while customers browse the website and shop. The company suggests this is particularly helpful when shopping for things like bar stools and other home furnishings because of the specific requirements customers have in facets such as color, material and height.
BarStoolsForLess.com further reports that it decided upon the “coming-soon” website upgrade after receiving customer and staff feedback. A company spokesperson said, “We are planning to give live help a boost through a technical makeover. Staff and customers reported that the current system is sometimes slow to respond in periods of high website activity.”
“This is a testament to the popularity of live help and gives us encouragement to make some I.T. related improvements to it. As a result of customer and staff feedback, we are currently evaluating the best ways to implement changes to make the program work best for all users even at busiest times of site traffic.”
The spokesperson continued, “Over the coming month, we will be making changes to the live help infrastructure in phases. The decision to do it this way is to ensure minimum interference with the website and protect shoppers’ ability to continue using the protocol while it is being improved.”
“Customers should therefore keep an eye on our website as they look for bar stools and share their thoughts with us about what they see and how they experience the program post-upgrade. As always, we welcome customer input and suggestions.”
On hearing news of the planned revamp, Andrew Martinez, a customer of the site and business owner from Albuquerque, NM said, “It is good to hear that there are plans to make live help even better. It’s a great application and provides a convenient way to check things with staff and ask questions about products, such as confirming height of items and color options before adding them to your basket.”
For now, the function is turned off until the first phase upgrades are complete. The site’s website is http://www.barstoolsforless.com/