UserVoice integration with Yammer Keeps Staff and Customer Feedback in the Limelight

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UserVoice, easiest customer service solution on the web, announced the creation of a new technology integration with Yammer, the leading provider of Enterprise Social Networks. Called a service hook, this integration pushes feedback, from customers or staff, gathered in UserVoice directly into the Yammer Ticker, a real-time activity stream, where it can be seen throughout the rest of the organization. Having this feedback, which can range from new product ideas to Kudos given to customer support staff who provided excellent customer service, in Yammer improves the overall awareness of what’s happening on the front lines with customers in a way not possible with traditional notification mechanisms like email.

UserVoice, easiest customer service solution on the web, announced the creation of a new technology integration with Yammer, the leading provider of Enterprise Social Networks. Called a service hook, this integration pushes feedback, from customers or staff, gathered in UserVoice directly into the Yammer Ticker, a real-time activity stream, where it can be seen throughout the rest of the organization. Having this feedback, which can range from new product ideas to Kudos given to customer support staff who provided excellent customer service, in Yammer improves the overall awareness of what’s happening on the front lines with customers in a way not possible with traditional notification mechanisms like email.

“It’s not just enough to be gathering great ideas from your customers and staff. Those ideas need visibility within organizations for them to actually take off,” said UserVoice CEO Richard White. “But it can be a challenge to keep these ideas moving and on your radar. This integration means that feedback is always where your team is - within the fantastic social business framework of Yammer.”

"Our goal at Yammer is to integrate with the best-in-class enterprise applications that employees use to ultimately get work done," said An Le, VP of Business Development at Yammer. "We are pleased to be integrating with UserVoice, making it even easier for co-workers to discover and share ideas and feedback with each other, helping fuel a powerful collaboration engine within their organizations."

The Yammer Integration Service Hook is available on all UserVoice products and plans for free immediately. It also comes on the heels of the recent launch by UserVoice of a SugarCRM service hook and Inspector, a sidebar that provides contextual information about the person on the other end of your support ticket.
About UserVoice

UserVoice is the complete, modern, web-based customer service solution that’s incredibly easy to set up and use. UserVoice has created the web’s most complete customer service solution by combining UserVoice Helpdesk, a streamlined customer support solution built for the web, with UserVoice Feedback, a unique online customer feedback forums that enable companies to engage with their customers at scale. UserVoice goes wherever the customer goes, and can be embedded directly into customer websites, iPhone/iPad apps, and Facebook pages. With UserVoice, companies spend their time becoming experts on their customers, not on their customer service software.

Founded in 2008 and the inventors of those feedback tabs you see all over the web (which 182 people see every second), UserVoice’s products are used by over 90,000 organizations including Rackspace, SwiftKey, Microsoft, IGN, Zynga, About.me, HipChat - in 170 countries. Plans start at $0 / month. Get started today at uservoice.com.

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Richard White
UserVoice
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