Jackson Hewitt Selects BlueStripe FactFinder to Ensure Top Performance of Critical Tax-Time Applications and Transactions

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Jackson Hewitt implements FactFinder to manage transaction performance for all franchise and office locations

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BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Jackson Hewitt, the nation’s second largest tax preparation firm, will use BlueStripe Software’s FactFinder solution to proactively manage application and transaction performance across all of their 6,600 franchise locations.

FactFinder gives Jackson Hewitt a view into its entire IT infrastructure from transactions through applications and servers. FactFinder enables the IT Operations team to quickly pinpoint and solve transaction bottlenecks by allowing the team to drill down into each level of the application system when problems occur. That visibility enables Jackson-Hewitt to focus the right remediation resources on any problem for a fix before end users are impacted, ensuring that Service Level Agreements are being met.

Before FactFinder, Jackson Hewitt’s Operations team would have to manually determine which servers influenced transactions and correlate multiple reports to identify the root cause of a problem. With FactFinder in place, the Operations team knows exactly where transactions go, allowing the team to focus on system maintenance and upgrades, as opposed to building an in-house monitoring system and maintaining it.

“We expect FactFinder to make a significant impact on our monitoring of applications, custom built or off-the-shelf, that need to be running at peak performance for us to provide the service we promise to our customers,” commented John Stone, Senior Director of IT Operations, Jackson Hewitt. “FactFinder takes the guesswork out of solving availability issues, showing the exact dependencies for each transaction. The cool thing was that FactFinder discovered these dependencies, across our entire environment, automatically. It’s easy to get up and running, and the solution adjusts to our changes in real time.”

With FactFinder, BlueStripe delivers hop-by-hop visibility of enterprise transactions and applications. FactFinder automatically follows transactions in real-time, wherever they go – across tiers, across platforms and across architectures – even into virtual machines, private cloud and third party service applications – to provide unmatched visibility into transaction interconnections and dependencies. FactFinder does all this without code changes or complex user configuration and can be up and running on application systems, no matter how complex, in minutes rather than days or weeks

“We are pleased that Jackson Hewitt selected FactFinder to be a key component of their application and transaction monitoring,” said Vic Nyman, COO of BlueStripe Software. “FactFinder’s ability to see all transaction dependencies, quickly solve availability problems, and seamlessly integrate with existing management systems will make it easier for Jackson Hewitt to provide excellent service to customers this tax season by ensuring that tax professionals have access to high performing applications.”

About BlueStripe Software
BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripe’s flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24x7 - across any platform: physical, virtual, or cloud. Headquartered in North Carolina’s prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit http://bluestripe.com.

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