New Report from RootMetrics Touts LTE Performance in New Orleans; Test Results Prove Verizon LTE is Fastest

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After more than 6,700 Real-world Data, Call and Text Tests, Verizon Sweeps Every Category

New Orleans Data Graph

RootMetrics™ announced today the latest New Orleans RootScore™ Report and corresponding RootScore Awards. Complementing consumer-generated results from the RootMetrics CoverageMap app, the RootMetrics scout team professionally tests how the carriers perform in cities across the country. The New Orleans report analyzes results from more than 6,700 real-world data, call and text tests on the AT&T, Sprint, T-Mobile and Verizon networks. Verizon turned in an especially strong performance in New Orleans: their 19.7 Mbps average download speed was the fastest that the carrier has recorded to date and, as they did in the most recent New York RootScore report, Verizon’s LTE network swept all of the RootMetrics testing categories in New Orleans.

This is RootMetrics’ second RootScore Report for New Orleans, having previously tested the area in November 2011. Since that time, both Verizon and AT&T showed remarkable increase in average data speeds. Sprint’s data speeds held steady with the November results, while T-Mobile’s data speeds significantly decreased compared to RootMetrics’ last visit.

Across the country, RootMetrics is increasingly seeing Verizon and AT&T compete for the claim of fastest data network. Though AT&T now offers LTE service in New Orleans, Verizon’s average download and average upload data speed tests consistently outpaced AT&T. RootMetrics continues to compare the LTE performance of Verizon and AT&T whenever possible.

“With every city we test, we are laser focused on sharing relevant data that helps people find the best wireless network to suit their individual needs,” said Bill Moore, CEO of RootMetrics. “It’s great that LTE is available in New Orleans, but we wanted to check how often LTE is accessible and let people know what speeds they will find in real-world conditions. And although data speed is a significant factor, we know people may want to look at voice and text results, as well.”

Which Carrier Came Out on Top?    
RootMetrics sorts results to share with consumers which carrier provided the fastest and most reliable data network, which carrier had the fewest blocked and dropped calls and which carrier offered the fastest text service.
•Data Performance: The RootMetrics data performance tests analyzed how fast each carrier’s network was able to download and upload files and how often a customer could successfully connect to the data network.

Verizon’s LTE network easily outpaced all other carriers’ networks, with an average download speed of 19.7 Mbps and an average upload speed of 10.6 Mbps. Though AT&T’s LTE network easily claimed second place for average download and upload speeds, with an average download speed of 6.3 and an average upload speed of 2.1, they trailed Verizon by a vast margin.

Verizon recorded download speeds above 5 Mbps in 97.8% of tests, compared to second-place AT&T, which recorded download speeds above 5 Mbps in 49.7% of tests.

In contrast, Sprint recorded download speeds below 1.5 Mbps in 97.8% of tests.

Testing showed Verizon as the most reliable data network in New Orleans, with failure rates near or below 0.4%. T-Mobile recorded a failure rate of 14.2%, finishing in last place for this measure.

•Call Performance: Verizon swept all call measures with its perfect performance. Sprint recorded zero dropped calls in New Orleans. T-Mobile finished last in the call category, with a 7% failure rate.

•Text Performance: To replicate the most typical user experience, RootMetrics compared how long it took each carrier to receive a single text message. At 3.1 seconds, Verizon recorded with fastest overall receive time. AT&T and Verizon tied for first place in the text receive measure. Sprint placed last in both overall receive time and within network receive time, recording 12.3 seconds for the former and 11.9 for the latter.

•Overall: With the strongest overall performance, Verizon ranked first in the combined standings for New Orleans. The final results are:
1 – Verizon (97.7)
2 – AT&T (63.5)
3—T-Mobile (39.3)
4 – Sprint (36.5)

The May 2012 New Orleans RootScore Report is the latest in an ongoing series of performance measurement reports and corresponding RootScore Awards from RootMetrics. The company will continue to publish additional reports on U.S. wireless markets to help consumers make better decisions about the right carrier for his or her individual needs. Review all RootScore reports at

To evaluate the New Orleans area, RootMetrics conducted 6,701 call, data and text tests during a five-day period, covering all hours of the day and night, from April 8- April 12, 2012. The real-world tests were conducted using the RootMetrics CoverageMap app running on Android-based, off-the-shelf consumer smartphones from carriers’ stores. To ensure that testing aligns with consumer experience, and to provide each carrier with the chance to rate as highly as possible, RootMetrics utilizes the most advanced smartphones available at the time of testing. Tests centered on activities that consumers perform most often: making phone calls, uploading and downloading files from the Internet, and sending and receiving texts.

Consumers who are interested to see how their network coverage measures up can download the free RootMetrics Cell Phone CoverageMap app for iPhone or Android devices.

Mobile performance varies depending on where people live, work or otherwise spend time.
The results of this report, combined with the geographical coverage maps at and via the Cell Phone CoverageMap app, allow people to make better decisions about the right carrier for their individual needs.

About RootMetrics™
Based in the Seattle area, RootMetrics is a fiercely independent data company dedicated to helping improve the daily mobile experience of consumers. Numbers are powerful and helping the mobile consumer is our #1 priority. We’re a facilitator between consumers and carriers, using technology on smartphones to gather independent data so that the carriers hear real-world concerns, can make smarter decisions on how to upgrade their networks, and connect with consumers. We’re gathering accurate, trusted data that helps consumers find the products and services that best fit their unique needs so that they can get the most out of their mobile lives. RootMetrics: making mobile work better for consumers.

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Ann Marie Ricard
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