Alpine Access Named “Cool Vendor” by Leading Analyst Firm

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Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing

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We believe our inclusion in the Cool Vendor report by Gartner confirms our mission to be the world’s most innovative provider of 100% virtual workforce platforms, services and solutions.

Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been included in the list of “Cool Vendors” in the Cool Vendors in Business Process Services, 2012 report by Gartner, Inc. This recently published research report identifies Alpine Access as an example of an innovative, emerging player in the business process services market.

In the report, Gartner states, “The future of business process services is being shaped by the development of technologies that are enabling providers to deploy services to clients in new and innovative ways. …These factors have become paramount in the business process service market, in which new providers are on the rise and are challenging the status quo via innovative service models.”

Alpine Access’ virtual contact center solutions and services are revolutionizing the way enterprises approach their outsourced business process and customer care delivery. The company’s hosted talent acquisition solution provides one of the most highly scalable recruiting and automated employee screening platforms on the market, while its SaaS-based talent development platform offers an innovative online learning portal that is rapidly disrupting the corporate training world. Additionally, Alpine Access’ cloud-based security solution – Secure Talk™ – delivers a transformative approach to customer information security and fraud reduction.

“We believe our inclusion in the Cool Vendor report by Gartner confirms our mission to be the world’s most innovative provider of 100% virtual workforce platforms, services and solutions,” commented Christopher M. Carrington, president & CEO of Alpine Access. “Over our fourteen year history, we have continually sought to be a leader in delivering best-in-class innovations that transform the contact center and business process services market. We consider this recognition a testament that we are executing well on our strategy and are well positioned to play a leadership role in redefining the industry going forward.”

About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at or call 866.279.0585.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Cori Keeton Pope
Stefanie Jones Public Relations, Inc.
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