This is the 5th annual eFile survey we have conducted, and the satisfaction rates for key elements of our solution continue to climb.
Grand Forks, ND (PRWEB) May 10, 2012
Aatrix Software, Inc., the nations leading Single-Point payroll eFile processors, released the resuts of a customer survey conducted in March 2012. A random sample of 14,000 businesses that eFiled payroll reports and payments were asked a series of questions designed to measure customer satisfaction of Aatrix’s eFiling solution with regards to ease of use, integration with their payroll software, and price. The most telling statistic from the survey showed that over 93% of the respondents would recommend the service to others. This is the 5th year in a row that the recommend rate has been over 93%.
Comments from Aatrix’s CEO
Aatrix CEO Steve Lunseth says, “ This is the 5th annual eFile survey we have conducted, and the satisfaction rates for key elements of our solution continue to climb. We have made a concerted effort to listen to our customers and to continually improve every aspect of the patented (#7,171,165 ) Aatrix State & Fed Payroll Reports solution. The number of business taking advantage of eFiling continues to exceed every projection we have made over the last five years.” Aatrix experienced an increase in revenue from eFilings of over 40% for the YE 2011 year-end eFile season over the YE 2010 season.
Aatrix Payroll eFiling
With a single selection, the Aatrix eFile Center Prints & Mails Recipient W-2s/1099s, files Fed and State W2s/1099s, W-3/1096s and State W-2s/1099s. The Aatrix Complete W-2/1099 eFile Solution is currently integrated into more than 20 of the most popular payroll solutions in the US and is used to process over 5 million W-2s/1099s annually.
Aatrix supports all state and federal Payroll Reporting Forms including US territories. Aatrix provides plain paper printing, eFiling, and compliance services for State and Federal W2s, 1099s, Unemployment, New Hire, and Withholding Reports currently available to more than 200,000 businesses as a fully integrated oem product within their payroll software. The introduction of the Aatrix Complete Internet 1099 eFile Service will expand this availability to all businesses in the US.
The survey featured 4 key questions:
I would recommend the Aatrix service to others.
93.1% of respondents agree with this statement.
Aatrix eFiling service worked well with my payroll/accounts payable software.
97.4% of respondents agree with this statement.
The W-2/1099 process was easy to understand.
96.7% of respondents agree with this statement.
eFiling prices are affordable.
94.8% of respondents agree with this statement.
Aatrix Software, Inc.
Located in Grand Forks, ND, Aatrix Software has been developing innovative accounting software solutions since 1987. Originally founded to develop Macintosh accounting and payroll applications, Aatrix's Electronic Forms Division has established itself as a leader in payroll tax forms for Windows®. Aatrix provides Electronic Payroll Reports and eFiling for Windows® accounting software. Aatrix's finance software has received numerous awards, including Software Digest’s highest overall rating and Home Office Computing Editor’s Pick.