CallAssistant Awarded the 2012 Technovation Award by PACE (formerly known as American Teleservices Association)

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CallAssistant, LC ( is a Utah-based contact center that provides outsourced outbound and inbound call services for national firms.

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CallAssistant is recognized for Outstanding Innovations in Contact Center Technology Products

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CallAssistant ( has been awarded the 2012 Technovation Award by PACE (Professional Association for Customer Engagement), formerly known as the American Teleservices Association. Each year at the ATA Convention & EXPO, the best and the brightest in the contact center industry are recognized. The Technovation Award recognizes one firm that best characterizes innovation product leadership for the contact center industry.

CallAssistant unveiled, during the 2012 Annual Convention & Expo, the patented technology called Echo. Echo allows a Call Agent to perform at higher levels of performance throughout a call campaign by: a) safeguarding the integrity of the communication with the customer, b) providing a higher customer call experience, c) complying with all teleservices rules and d) ability to manage multiple calls simultaneously.

Michael Bills, CEO of CallAssistant says, “We are honored that leaders in our industry have recognized CallAssistant as an innovative call solution center to enhance customer engagements. This award symbolizes the tireless efforts of our engineers, management and most importantly our valued employees. CallAssistant is excited about the opportunity to showcase Echo throughout our industry. We firmly believe that our model is a most-experience solution for any firm that requires contact center services.”

About PACE
The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service, and support.
Founded in 1983, the Professional Association for Customer Engagement (PACE) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.

About CallAssistant, LC
CallAssistant, L.C. is a trusted outsourcing contact center that provides call solutions for firms in various sectors including: financial, political, healthcare, higher education and insurance. Founded in 2001 in Utah, the Company distinguishes its capabilities by incorporating an exclusive patent technology called Echo. The firm’s mission is to be the best contact center in the world through innovation, delivering daily superior customer experiences and making a positive impact for our clients and employees.

About Echo
The software (Echo) and awarded a patent in 2009 (US patent 7,640,510 B2) by the United States Trademark and Patent Office. The call technology has more than ten (10) years of working application for a host of clients.
Echo technology advantages for the teleservices industry:

  •      Valuable information will be presented perfectly every time.
  •      No miss quoting: rates, figures, statistics, offers or incentives.
  •      Accurate, up-to-date information every time.
  •      Clear, pleasant, and consistent speech that never sounds pre-recorded or automated.
  •      All conversations are recorded for quality control.

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Tom Scott
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