Kinetic Data Online Resources Empower Businesses to Extend the Value and Capabilities of Their Business Service Management Systems

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Experience and expertise sharing is focus of new networking resources, Kinetic Community and Kinetic Vision blog.

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We’re giving our customers resources to take ownership of their service management processes and better utilize the strengths of Kinetic Data’s products.

A leading provider of third-party tools for the BMC Remedy platform, Kinetic Data’s ( new online community (Kinetic Community) and blog (Kinetic Vision) support IT managers’ ongoing efforts to improve operational efficiencies and service delivery capabilities through the exchange of real-world experiences and technical expertise.

Launched prior to the company’s inaugural user group conference, the Kinetic Enthusiasts Group (KEG), these online resources are further examples of Kinetic Data bringing its software users together to share experiences, exchange ideas, and to gain insight on how to extend the value and capabilities of their existing business service management (BSM) systems.

“The engagement and enthusiasm shared at the KEG event reinforced our commitment to providing the Kinetic Data community with a forum to continue the exchange of ideas and support year-round,” said John Sundberg, president, Kinetic Data. “Through our investment in the Kinetic Community and Kinetic Vision channels, we’re giving our customers resources to take ownership of their service management processes and better utilize the strengths of Kinetic Data’s products.”

Kinetic Community is an information repository and networking resource for discussing techniques and strategies on how to use Kinetic Data products to solve business problems. Based on real-world experience aimed at ensuring real-world success, the site provides product documentations, tools and a solution center. Visible to site visitors, only registered users can rate or comment on the content.

The Kinetic Vision blog is an objective and informative forum where experts present industry-leading ideas and interact with the Kinetic Data community. Topics presented on the blog will cover a wide range of BSM themes. Initial bloggers include: Nancy Nafziger, marketing director, Kinetic Data; Derick Larson, support/trainer, Kinetic Data; Brett Norgaard, outsourced service provider director, Kinetic Data; and Michael Poole, director international business development, Kinetic Data. In addition to internal bloggers, Kinetic Data invites subject matter experts and Kinetic Data users to contribute as guest bloggers.

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Kinetic Data offers the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped hundreds of Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users at the Worldwide Remedy User Group, and the company was honored with the “Best Customer Service and Support” award in 2010. The company serves customers from its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of leading BMC Remedy reseller partners. For more information, visit

Media contact: Eva Keiser, KC Associates, LLC, eva(at)kc-associates(dot)com, 612.940.4254.

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