We have had a lot of complaints from guests that our reception staff are not available to help them due to answering their phones...
Basingstoke, UK (PRWEB UK) 14 May 2012
Telemarketing for hotels is very important for busy hotels that receive a lot of calls relating to reservations, bookings, conference facilities for business etc. It was for this reason that a Midlands based hotel chain approached Marketing Quotes to help find a suitable telemarketing partner to handle incoming calls from their website. The move was to try to take the responsibility of answering calls away from reception staff, freeing up their time to handle guests and customers face to face.
A manager from the hotels head office commented 'we have had a lot of complaints from guests that our reception staff are not available to help them due to answering the phones, so the decision to appoint a telemarketing agency to handle all the groups calls was certainly a wise one. We have found the numbers of calls we get tend to increase in the evenings, and this is the time that our receptions tend to be busiest, so getting a telemarketing firm to take all the calls away is certainly a smart move, we just hope that our service levels improve as a result of the changes, time will tell.'
Anne Richards (who works for Marketing Quotes) stated 'I am sure we have all been to hotel receptions in the past and had to wait for the receptionist to get off the phone in order to be served. Whilst most of us do not mind waiting a few minutes, if there are three or four people behind us, it can get very annoying just standing and waiting for what seems a lifetime. Certainly a smart move by the hotel chain, I only wish a few more of the hotel groups would follow suit.'
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