Cisco Partner igniteCSG Selects Promys PSA Software to Automate Business Processes to Prepare for Future Growth

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Forward-thinking telepresence and video conferencing leader, igniteCSG is poised for growth and chooses the right business automation software from Promys to get them there

Promys PSA Software
"With Promys, we know that no matter how aggressively we grow, we won’t outgrow our software infrastructure," Steven Taylor, Managing Partner, igniteCSG.

Promys, a leader in enterprise professional services automation software for the IT Solutions provider industry, announced that it has been awarded a contract by ignite Collaboration Services Group (igniteCSG), a quickly growing Cisco Partner. Promys’ PSA software was selected in order to help igniteCSG achieve real-time visibility into resource and revenue forecasting, mid-project profitability and post sales support and to lay the foundation for igniteCSG’s next step of applying for Cisco Gold and Master partner status.

“The management team consists of over 70 years of IT and communications experience, each partner brings a different skill set to the team. We are familiar with what it takes to implement strong business processes that support and create an ideal customer experience, while managing the business profitably,” said Steven Taylor, Managing Partner, igniteCSG.

Taylor continued, “Based on our experience, we knew that one of the most important decisions to support our growth was to select the right software tools to automate these processes. It was essential, not just from an efficiency perspective, but to actually provide the management team with the analytics and visibility into the business that would drive our growth decisions. We also wanted to select a system that would not only take care of our current needs, but one that would handle the increasing complexity of our company and our projects as our growth continues. With Promys, we know that no matter how aggressively we grow, we won’t outgrow our software infrastructure.”

John Breakey, founder and former CEO of Unis Lumin, a Cisco Gold Partner and current CEO of Promys agrees, “The most successful companies are forward-thinking like igniteCSG. They do not just consider their current needs but look ahead and plan for future growth. Promys’ PSA software is the perfect solution to help their senior team have full visibility into all operational aspects of their company to provide the information that will drive their growth decisions.”

Promys also offers useful tools that help businesses determine the success of their existing processes to help them manage labor utilization, have a clear view of mid-project profitability and make it easier to pass a Cisco Audit. Interested businesses can download these practical tools for free by visiting Labor Utilization Scorecard or Mid-Project Profitability Scorecard. To be notified of the release of our newest tool in May 2012, visit Cisco Audit Compliance Scorecard.

About Promys

Promys professional services automation software was originally developed in 1998 to address the fundamental problem that IT solution providers face; how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.

In 2003, Promys was spun off as its own corporate entity. Promys quickly added customers in the IT solution provider, systems integrator and managed services marketplace, including one of the largest and most recognized technology solution providers in the world.

For further information on Promys, please visit or call 1-866-728-2345.

About igniteCSG

ignite Collaboration Services Group (igniteCSG) is a professional services organization that works with customers and partners to ensure that video conferencing and collaboration solutions are a success.

Our mantra is to understand the unique needs, requirements and expectations of each collaboration space from both the business and user perspective. We also ensure through our usage and adoption practice that the technology is understood and easy to use; this ensures there is a ROI.

igniteCSG delivers and deploys predictable, reliable and easy to use enterprise collaboration technologies. We want the end users to concentrate on the meeting not the technology.

For more information on igniteCSG, please visit or call 403.252.8550.

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Maureen Thorne
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