Agility Metrics to Host Upcoming Webinar Targeted at the Automotive Aftermarket

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Webinar to focus on the importance of measuring and managing the customer experience in parts stores and service centers

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Agility Metrics announced today that it will be hosting an exclusive webinar on May 23 at 1pm ET, entitled "Are you measuring the Customer Experience effectively?" This webinar will be targeted at the Automotive Aftermarket and will feature the results of a study proving that great customer experiences influence as many as 80% of all purchasing decisions when it comes to buying car parts or servicing a vehicle.

The webinar will also highlight best practices for measuring customer experience excellence in parts stores and service centers. The aim will be to empower operators and marketers with the tools to listen to their customers and leverage the insights to drive higher satisfaction, stronger loyalty, and greater brand advocacy on Facebook and other social networks.

"It’s an age old question: what drives more revenue, great advertising or great customer experiences? We're hoping this webinar will put that question to rest once and for all," said Michael Whitehouse, Director of Marketing at Agility Metrics. "Great experiences are by far the most powerful revenue driver in the automotive aftermarket, and this webinar will be loaded with great tips for measuring and managing the customer experience effectively."

Participants can register for the webinar by following this link and completing a short form to confirm their attendance.

About Agility Metrics

Agility Metrics is North America’s leading supplier of Customer Experience Management solutions to the Automotive Aftermarket. Agility Metrics leverages cutting-edge technology and deep sector expertise to help leading brands deliver remarkable customer experiences that get people talking.

Agility Metrics transforms customer feedback into actionable insights that brands can use to increase customer satisfaction, recover at-risk customers, and strengthen customer loyalty. From there, Agility Metrics unlocks the power of social marketing and empowers highly-engaged customers to spread positive word-of-mouth across Facebook and other social networks.

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